# Technical Consultant

**Company:** [Partner One Capital](http://jobs.workable.com/companies/kpbtU7ScBgegwj4qxTJaVa.md)
**Location:** Remote
**Workplace:** remote

[Apply for this job](http://jobs.workable.com/view/7a3f517d-3309-480d-8f11-c20d3ec5cd27)

## Description

**Core Responsibilities**

-   **Client Relationship Management:** Act as the primary point of contact for technical support inquiries regarding our Output Management software suite.
-   **Tiered Support:** Provide comprehensive Level 1, 2, and 3 technical support for software solutions running on IBM z/OS (MVS) environments at client sites.
-   **Troubleshooting & Resolution:** Diagnose and resolve complex technical and application-level incidents reported by clients.
-   **Patch Development:** Investigate and correct incidents within relevant modules (COBOL, JCL, TSO/ISPF, etc.) to develop and deliver effective patches.
-   **Cross-Functional Collaboration:** Partner with internal R&D/development teams and product experts, as well as external client operations teams to ensure seamless resolution.
-   **Quality Assurance:** Define, develop, and execute non-regression test suites to ensure stability.
-   **Delivery & Implementation:** Deploy patches and provide hands-on assistance to clients during their implementation.
-   **Technical Documentation:** Author and maintain high-quality technical documentation, operational procedures, and knowledge-base articles.
-   **Continuous Improvement:** Proactively contribute to the refinement and optimization of support processes and workflows.

**Secondary Responsibilities**

-   **Modern Platform Support:** Provide L1/L2 support for modern software solutions (Windows clients, Windows Servers, or Linux/Kubernetes-based environments).
-   **Services Collaboration:** Assist the Services team with document design projects using our next-generation software offerings.

## Requirements

**Required Technical Skills**

-   **Mainframe Mastery:** Strong proficiency in the IBM z/OS (MVS) ecosystem.
-   **Development Languages:** Expert-level knowledge of JCL and COBOL.
-   **File Management:** Solid understanding of VSAM file management systems.
-   **Domain Expertise (Preferred):** Operational or technical knowledge of Output Management (e.g., print shop workflows, inserting/mailing processes, AFP print formats).
-   **Tooling:** Experience with ticketing systems and collaborative platforms (e.g., Zoho Desk, MS SharePoint).
-   **Office Suite:** Advanced proficiency in MS Word is a plus.

-   **Education:** Bachelor’s or Master’s degree in Computer Science, Information Technology, or equivalent experience.
-   **Experience:** 2 to 5 years of professional experience in a similar support or engineering role.
-   **Languages**: French (fluent) and English (professional)

-   **Soft Skills:** \* Strong **client-facing communication skills**, with the ability to translate complex technical issues into clear business language.

-   High level of rigor, autonomy, strong service orientation, and analytical thinking.

-   **Learning Agility:** Proven capacity to commit to the long-term learning and mastery of complex, legacy, and modern software architectures.