# Sr. System Analyst

**Company:** [Nextgen Clearing](null/companies/jtkzRFaVN9hDHP5sT2eQBS.md)
**Location:** Ahmedabad, India
**Workplace:** on site
**Employment type:** Full-time
**Department:** Operations

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## Description

-   Resolve operational problems within the defined schedules and service level agreements.
-   Analyse root causes of operational malfunctions and provide resolutions.
-   Handle escalated issues and follow-up on outstanding issues promptly.
-   Develop preventive measures and document issue resolution procedures.
-   Manage job calendars and flows to ensure timely completion.
-   Recommend process improvements to improve operational efficiency and cost-effectiveness.
-   Monitor system operations and troubleshoot problems.
-   Manage application tool and monitor repair activities.
-   Maintain daily logs of operational issues and maintenance activities.
-   Contribute to business meetings and report on issue status.
-   Develop support plan to prioritize and resolve multiple issues.
-   Address customer issues promptly and accurately.
-   Quality control on created and loaded IOTs
-   Creation of IOT load files for the validation of

\-          Standard IOT

\-          Discount IOT

\-          EU regulated IOTs

-   Implementation of IOT
-   Monitoring of end dates on Discounted IOTs.
-   Mediation rejections handling for TAPOUT creation Customers.
-   TAP halted files. (including Inspection Mode)
-   TAPOUT Rerating
-   Dataclearing support (All DCH level 1 issues)
-   UAT Testing
-   System Monitoring.
-   RAPIN Handling
-   RAP CDR correction/Recycling
-   AA14/OpData Handling
-   Ensure DCH configurations are up to date:

\-          Industry Configuration

\-          Local/TAP currency set up

\-          MCCMNC

\-          IAC and CC/NDC

\-          Tax configuration

-   BID Management including emergency BID announcement as per TD38
-   CDR handling to modify or filter as per requirement
-   Agreement setup as per CLL (Voice/SMS, data, CAMEL)
-   OIR handling and loading into the DCH on migration date
-   Agreement management for NRTRDE partners of our customers
-   Halted NRT files
-   New Customer implementation
-   NRTRDE Monitoring
-   NRTRDE ACR check
-   Wholesale rerating set up.
-   New account creation/access rights/password reset.
-   MVNO configuration.
-   User application access review
-   Process documentation.

## Requirements

-   Good verbal and written communication skills in English
-   5+ years of experience with Engineering/telecommunication/IT profile
-   Having understanding of UNIX,FTP/SFTP.
-   Demonstrate problem-solving ability.
-   Ability to handle multiple tasks simultaneously.
-   General understanding of Telecommunications and wireless industries and technologies.
-   Ability to make sound decisions.
-   Strong written communication skills
-   Excellent follow up skills.
-   Ability to formulate and clearly communicate ideas
-   Active, self-motivated and well-organized personality
-   Capability to understand technical standards (TD.57) and IT related procedures, tariff plans and the RAP process
-   Ability to work with a trouble ticketing system
-   Duties are performed under minimal supervision.