# IT Helpdesk Administrator

**Company:** [Side](http://jobs.workable.com/companies/ryEW8icxs3mdwJYB31Ab5U.md)
**Location:** Hyderabad, India
**Workplace:** on site
**Employment type:** Full-time
**Department:** Information Technology

[Apply for this job](http://jobs.workable.com/view/7b7bbd45-ac54-4304-9525-ad67ccb3d73c)

## Description

We are seeking a proactive and customer-focused **IT Helpdesk Administrator** to join our Global IT team. The ideal candidate will provide first and second-level technical support for end users, ensuring seamless operation of IT infrastructure, systems, networks, and cloud services. This role requires strong technical expertise, excellent communication skills, and a customer-first approach to resolving technical issues in a fast-paced enterprise environment.

## Requirements

-   **1–2 years of experience** in an Enterprise IT Support, IT Helpdesk, or Technical Support environment.

-   **Fresh graduates with strong IT fundamentals and excellent troubleshooting skills are encouraged to apply.**
-   Basic understanding of IT infrastructure and enterprise support environments.
-   Hands-on knowledge of Windows, Linux, and macOS operating systems.
-   Strong troubleshooting skills in Windows, networking, and desktop support.
-   Good understanding of TCP/IP, DNS, DHCP, VLAN, VPN, NAT, ACL, and general network troubleshooting.
-   Experience with Active Directory, including user account management and access administration.
-   Exposure to Microsoft 365 (Office 365), Microsoft Azure, and Amazon Web Services (AWS) is preferred.
-   Familiarity with Cisco, Fortinet, and Meraki networking devices is an added advantage.
-   Knowledge of Windows Server administration, system patching, and infrastructure monitoring tools (e.g., LibreNMS or similar) is desirable.
-   Understanding of information security standards such as ISO 27001, PCI-DSS, GDPR, and SOX is preferred.
-   Excellent analytical, troubleshooting, and problem-solving skills.
-   Strong verbal and written communication skills with a customer-focused approach.
-   Ability to work independently as well as collaboratively within a globally distributed team.
-   Relevant IT certifications (e.g., CompTIA A+/Network+, CCNA, Microsoft, AWS, Azure, Fortinet, or ITIL) will be considered an added advantage.

## Benefits

-   Opportunity to work with a global team in a collaborative and inclusive work environment.
-   Exposure to enterprise technologies and global IT infrastructure.
-   Comprehensive Medical Insurance covering the employee, spouse, and up to two dependent children.
-   Company-provided transportation or cab allowance for employees working night shifts.
-   A supportive workplace that encourages innovation, teamwork, and continuous improvement.