# Membership Advisor

**Company:** [East Bank Club](null/companies/bSscTr6a4TbZJM8Cf94wi9.md)
**Location:** Chicago, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** Membership

[Apply for this job](null/view/7c1d9677-28a0-4d9b-bc2d-a4b25d9868c5)

## Description

East Bank Club is looking to add a Membership Advisor. Do you have a passion for fitness? Able to make connections with others? This could be the perfect opportunity!

Facilitate memberships; assist prospective new and existing members and guests in a professional, efficient manner. Keeping service uppermost in mind at all times.  

**Rate of Pay: $23.00 per hour, plus bonus potential based on team’s performance.  
This role is considered entry-level.**

**Full-Time Schedule:**

-   Sunday: 9:00am-4:00pm
-   Monday: 11:00am-7:30pm
-   Tuesday: 11:00am-7:30pm
-   Wednesday: 9:30am-6:30pm
-   Thursday: off
-   Friday: 11:00am-7:30pm
-   Saturday: off

\*Schedule is subject to change based on business needs

**Responsibilities:**

-   Work with prospective new members
-   Assist with all aspects of membership, including sales, reinstatements and conversions.
-   Arrange and provide tours for prospective members
-   Accommodate walk-in requests for membership information or tours
-   Enter all membership inquiries into Keep Me prospecting software in a timely manner
-   Maintain prospect list on a daily basis, including all follow up, status updates and notes
-   Sign up new members
-   New Member Orientation
-   Process new member paperwork
-   Issue, stock and create New Member Gifts
-   Issue referral gifts and update referral log weekly
-   Responsible for assigned individual Sr. project
-   Knowledge of all membership policies and reasons behind them
-   Check email and voicemail regularly and follow up promptly
-   Reinstate memberships
-   Corporate accounts
-   Inactivate memberships
-   Assist as a Member Services Representative
-   All other job duties as assigned by management.

## Requirements

-   Previous sales experience
-   Excellent oral communication and customer service skills
-   Ability to handle multiple tasks at once
-   Work well under pressure and in a fast-paced environment
-   Self-starter; takes initiative
-   Some college or sales experience preferred

## Benefits

**Time Off & Retirement**

-   Paid Time Off
-   401(k) with company match up to 3%
-   Value Sharing (Profit sharing)
-   Holiday Bonus
-   Paid Parental Leave

**Health & Wellness:**

-   Comprehensive health, vision, and dental insurance
-   HSA and FSA enrollment options
-   Short- & Long-Term Disability options
-   Life Insurance: Basic coverage equivalent to annual income, with voluntary options for additional coverage
-   Long-Term Care options: Coverage up to 50% of annual income
-   Accident and Critical Illness Insurance
-   EAP (Employee Assistance Program)
-   Pet Insurance through MetLife

**Employee Perks:**

-   Free workout privileges
-   Employee discounts in the Pro Shop, Spa & Salon services and in the Market
-   Parking and transit benefits (pre-tax deduction)
-   Access to Tickets at Work discounts
-   Tuition reimbursement

_East Bank Club is an Equal Opportunity Employer and drug/smoke-free workplace._