# Product Owner - Observability

**Company:** [Natterbox Ltd](http://jobs.workable.com/companies/7zHj1QoNd868pztNFkRj6J.md)
**Location:** London, United Kingdom
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** 8000 - Product & Solutions

[Apply for this job](http://jobs.workable.com/view/7c846e28-8a15-4bf9-a5a5-efcafc06c827)

## Description

Natterbox builds AI communications that elevate human-led customer conversations, integrated with Salesforce and the wider CRM stack. This role owns the commercial vision for Observability, which is a platform rather than a single product. You will own both the portfolio of apps we build on it and the data products beneath them: the services that capture, model and expose signal from AI-assisted conversations. Those same data services also power our AI agents through the agent builder programme.

**What you’ll own**

-   The commercial product vision for the Observability platform, and the roadmap to deliver it.
-   The portfolio of apps on the platform, and the data products beneath them: the services that capture, model and expose conversational signal for those apps, other teams and our agents to consume.
-   Discovery and delivery with engineering, from problem framing through to shipped product, along with the market and revenue case for the track.

**How we work**

Product at Natterbox is a small, senior team with a flat structure. You will own your track from end to end, work directly with Engineering and Go-To-Market, and be trusted to make the decisions. Our engineering is AI-accelerated, which raises the standard expected of product judgement rather than lowering it.

## Requirements

**What you must have**

-   Owned a commercial product vision, shaping where a product goes and why, and managed the backlog to deliver it.
-   Built data products, such as data models, pipelines or services that other products and teams consume, not only the apps that sit on top of them.
-   A genuine commitment to design-led product development and good UX, across both the apps you ship and the experience of the teams who build on your data products.
-   Enough technical credibility to work closely with engineering on data, modelling and telemetry.

## Benefits

-   Competitive salary and bonus.
-   Hybrid working, based in the UK. In person meet-ups in London approximately one day a quarter.
-   The opportunity to shape a product line rather than inherit a backlog.