# CityBee Estonia Customer Support Specialist (Full time)

**Company:** [Modus Mobility](http://jobs.workable.com/companies/jgtw5J3CWj9gtq8VAAvqVT.md)
**Location:** Tallinn, Estonia
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** CityBee

[Apply for this job](http://jobs.workable.com/view/7c98bcdc-a513-4a2a-bc4f-0ffe1cd400b3)

## Description

![](https://workablehr.s3.amazonaws.com/uploads/photos/566203/ca90f34d723a174ed953b8c5c7939526.png)

Modus Mobility strives to provide smart mobility solutions to increasingly faster-living society and cities moving towards greener future needs. Moreover, the company seeks to reimagine the perception of mobility across Europe. Modus Mobility unites strong mobility brands: **CityBee** – one of the largest car sharing providers in Europe, **MyBee** – the only fully digital car subscription provider. Together these brands form an ecosystem that gives each of the brands unparalleled advantage and a smooth experience for customers.

If you are eager to change people's attitude towards owning a car and create a sustainable and innovative mobility future – join us.

As a **Customer Support Specialist (shift work schedule)** your responsibilities will include:  

-   Provide exceptional support to our customers via email, chat, phone, and other channels
-   Collaborate with both internal support teams and external call center partners to ensure a seamless customer experience
-   Proactively advocate for the best interests of our customers
-   Escalate complex issues to team leads or other departments when necessary
-   Contribute ideas for improving self-service options, automation, and our knowledge base

## Requirements

**What We’re Looking For:**

-   Proven experience in a customer-facing environment
-   A strong customer-first mindset and a proactive approach to problem-solving
-   Excellent written and verbal communication skills
-   Strong organizational skills and attention to detail
-   Fluency in Estonian and English (Russian is a plus)
-   A positive, solution-oriented attitude
-   Experience with Intercom or similar support platforms is a plus

## Benefits

-   Health and Safety Perks: Enjoy benefits like Stebby budget, personal accident coverage
-   Little Perks, Big Smiles: We have some little extras for you, including a dog-friendly, cozy – “we wear slippers here” – office space, snacks in the kitchen, and fun regular events to look forward to
-   Flexibility at Your Fingertips: Work from home or our office, offering flexibility to optimize productivity and well-being
-   Freedom to Flourish: Here, we encourage thinking outside the box, taking ownership, and getting things done  
    

**Monthly salary:**

-   1500 EUR Gross