# Computer User Support Specialist - 304663

**Company:** [Delaware Nation Industries](http://jobs.workable.com/companies/42d4uXfwWwix8QWXMoUPZe.md)
**Location:** Wright-Patterson Air Force Base, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** Delaware Nation Investments

[Apply for this job](http://jobs.workable.com/view/7d6e7a64-78dc-4539-a607-39e942900140)

## Description

The Computer Help Desk Technician provides first-level technical support to government users in a fast-paced operational environment. This role is responsible for troubleshooting hardware and software issues, supporting end-user devices and peripherals, maintaining IT asset inventory, and delivering responsive customer service. The ideal candidate combines strong technical ability with professionalism, attention to detail, and a service-focused approach.

-   Provide first-line technical support to end users and resolve issues in a timely and professional manner
-   Install, configure, troubleshoot, and maintain desktop and laptop hardware, software, and related peripherals
-   Support printers, VoIP telephones, and general office IT equipment
-   Assist users with connectivity issues and basic network-related troubleshooting
-   Track, assign, and maintain IT asset inventory in accordance with established procedures
-   Document support activity and maintain accurate records in ticketing and asset management systems
-   Deliver user guidance and basic training on systems, software, and equipment as needed
-   Maintain strong customer relationships while ensuring compliance with program and organizational requirements

## Requirements

-   High school diploma or equivalent
-   Security+ or equivalent DoD 8140 certification
-   Active Secret clearance (or higher)
-   At least 3 years of experience in computer support, help desk, or IT customer service
-   Experience supporting computer hardware, software, and printer maintenance
-   Strong customer service, communication, and listening skills
-   Ability to manage multiple priorities and work independently
-   Technical knowledge of desktop support, standard business software, and basic networking

### Preferred Qualifications

-   Experience with government IT asset management systems
-   CompTIA A+ or other relevant technical certifications
-   Experience supporting government customers or working in a government environment

## Benefits

Benefits Include:

-   Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
-   Matching 401K
-   Short- and Long-Term Disability
-   Pet Insurance
-   Professional Development/Education Reimbursement
-   Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas

**Other Duties:**

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.