# Director of UX

**Company:** [LifeMD](http://jobs.workable.com/companies/p4hNRBaGFuGu8tuUYfHqoD.md)
**Location:** New York, United States
**Workplace:** hybrid
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/7d881741-4e0f-462f-b851-eafd12d39c16)

## Description

**About LifeMD**

LifeMD is transforming healthcare through intelligent digital experiences, scalable virtual care platforms, and AI-enabled healthcare innovation. Our mission is to make high-quality healthcare more accessible, personalized, and convenient for millions of patients nationwide.

We are building connected healthcare experiences that bring together patients, providers, pharmacy, care operations, and data into a seamless digital ecosystem focused on improving outcomes, engagement, and operational excellence.

**About the Role**

LifeMD is seeking a highly strategic and customer-obsessed Director of UX to lead experience design across patient experiences, physician workflows, and end-to-end digital care journeys.

This role will play a critical part in shaping how patients discover, access, engage with, and continue care across LifeMD’s healthcare platform. You will design experiences that improve trust, accessibility, engagement, provider efficiency, and long-term healthcare outcomes while helping scale one of the fastest-growing digital healthcare

ecosystems in the industry. The ideal candidate combines strong UX craft, systems thinking, customer empathy,

healthcare workflow understanding, and data-informed design decision making.

**What You’ll Do**

-   Lead end-to-end UX design initiatives across patient acquisition, onboarding, consultation, treatment, pharmacy, and longitudinal care journeys
-   Design intuitive and scalable physician and provider experiences that improve operational efficiency and care delivery workflows
-   Create user flows, journey maps, wireframes, prototypes, and high-fidelity designs across web and mobile healthcare experiences
-   Partner closely with Product, Engineering, Clinical Operations, Analytics, Growth, and Compliance teams to shape customer-centric healthcare experiences
-   Use customer research, behavioral analytics, and experimentation insights to improve patient engagement, retention, conversion, and satisfaction
-   Design AI-enabled healthcare experiences including personalization, intelligent workflows, recommendations, and automated engagement touchpoints
-   Contribute to scalable design systems and accessibility standards across LifeMD’s digital ecosystem
-   Advocate for human-centered, compliant, and data-informed design practices across healthcare experiences

## Requirements

**What We’re Looking For**

-   10+ years of UX/Product Design experience designing complex digital products and customer experiences
-   Strong portfolio demonstrating end-to-end customer journey thinking and scalable systems design
-   Experience designing healthcare, telehealth, SaaS, marketplace, or highly regulated digital experiences preferred
-   Deep understanding of user-centered design methodologies, interaction design, information architecture, and accessibility principles
-   Experience using analytics, experimentation, and behavioral insights to inform UX decisions
-   Familiarity with AI-enabled product experiences and intelligent workflow design is a plus
-   Strong communication, collaboration, and stakeholder management skills
-   Ability to navigate ambiguity and operate effectively in fast-paced, cross-functional environments

## Benefits

-   Annual Salary: $180,000 - $210,000
-   Health Care Plan (Medical, Dental & Vision)

-   Retirement Plan (Roth 401k)
-   Life Insurance (Basic, Voluntary & AD&D)
-   Flexible PTO Policy
-   Paid Holidays
-   Short Term Disability
-   Training & Development