# AI Developer / Software Engineer

**Company:** [Omilia](https://jobs.workable.com/companies/irqcg2Ei5Eh9o9puKxRJUJ.md)
**Location:** Remote
**Workplace:** remote

[Apply for this job](https://jobs.workable.com/view/7dbd5b09-2dba-492c-8853-6cb7b063aa91)

## Description

Role Purpose

The AI Developer / Software Engineer helps evolve Omilia's Drive-Thru Voice AI solution for Quick Serve Restaurants. The role works across the whole product — engineering and AI/LLM development, conversation analysis, and customer work — on a live system used at scale in thousands of restaurants. The balance across these areas shifts with project needs.

Accountabilities

-   Engineering — Build features, fix bugs, test and deploy releases, and integrate with client systems.
-   AI/LLM — Prototype AI features, fine-tune LLMs for voice ordering, and turn them into production solutions.
-   Conversation analysis — Review real dialogs, assess performance, and identify improvement opportunities.
-   Customer work — Gather business requirements and build the application logic to meet them.  
    

Key Responsibilities

-   Build product features and fix bugs for the Drive-Thru Voice AI solution, including testing and deploying releases.
-   Integrate with client systems as required for assigned work.
-   Prototype AI features and fine-tune LLMs for voice ordering, turning promising prototypes into production solutions.
-   Review real drive-thru dialogs, assess performance, and identify opportunities to improve accuracy and user experience.
-   Work with customers and internal stakeholders to gather business requirements and implement the application logic that meets them.
-   Shift effort across engineering, AI/LLM, conversation analysis, and customer work as project needs change.
-   Communicate clearly in English in both technical and customer-facing contexts, and deliver within demanding deadlines.

## Requirements

Required:

-   Academic degree in Computer Science, Computational Linguistics, Natural Language Processing, a related field, or equivalent experience.
-   At least 1 year of experience as a Software Developer or AI Engineer.
-   Excellent command of spoken and written English.
-   Excellent communication skills; customer-facing.
-   Ambition, enthusiasm and eagerness to learn, with aptitude for analytical and creative thinking and sharp attention to detail.
-   Accountable within demanding deadlines.  
    

Nice to have:

-   Experience with conversational automated dialog systems, either voice- or chat-based. Experience in any other production-level NLU/NLP solutions will also be considered a plus.
-   Experience fine-tuning or training NLP/LLM models.
-   Knowledge of embeddings, vector databases and RAG.
-   Knowledge of Java 17 is a strong asset.
-   Experience consuming external systems such as web services (REST and SOAP).
-   Experience in SQL databases.
-   Experience with GitLab and CI/CD processes.
-   Experience in Spring Framework.
-   Knowledge of Spanish.

## Benefits

-   24 days of annual leave (accrues at 2 days/month). Paid sick leave.
-   MacBook Pro + any necessary hardware shipped to the employee’s location.
-   Annual 360-degree performance appraisal — drives promotions and raises.
-   Onboarding buddy system.
-   An extensive course library for learning and certifications.
-   Paid Claude Enterprise subscription and access to other cutting edge professional tools.