# Customer Support Manager

**Company:** [Fuku](http://jobs.workable.com/companies/cVzy4Zi49yLx9EZznjyX2v.md)
**Location:** São Paulo, Brazil
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/7de5da0a-e05c-422a-bf2d-9d662a4755e5)

## Description

Job Title: Customer Support Manager – Latin American Operations  
  
Key Responsibilities:  
\- Oversee and manage customer support activities for Latin American markets.  
\- Lead and mentor a team of customer support representatives to ensure high-quality service.  
\- Develop and implement strategies to improve customer satisfaction and operational efficiency.  
\- Handle escalated customer issues and resolve them in a timely and professional manner.  
\- Monitor performance metrics and prepare regular reports for senior management.  
\- Collaborate with other departments to address customer needs and feedback.  
  
Requirements:  
\- Fluency in both Portuguese and English is mandatory.  
\- Proven experience in customer support or a related field, preferably in a managerial role.  
\- Strong leadership and communication skills.  
\- Ability to work effectively in a multicultural environment.  
\- Excellent problem-solving and organizational abilities.  
  
This role is critical to ensuring exceptional customer experiences and supporting the growth of our business in Latin America.