# (fluent Dutch) Technical Support Consultant, remote (Global, Future Openings)

**Company:** [SupportYourApp](http://jobs.workable.com/companies/gfgCN4Yu5oSEkNdG6ZZ7os.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Contract
**Department:** Service Delivery

[Apply for this job](http://jobs.workable.com/view/7e01b37d-5f54-430e-b211-8cdd439fdb1f)

## Description

**Who are we?**

**SupportYourApp** is a global Intelligent Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support.

Right now, we’re expanding our **talent bench** — a pool of skilled **Technical Support Consultants** who want to grow with us and be the first in line when new projects open.  
If you’re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step.

**What You Will Do:**

-   Triage & prioritize critical infrastructure issues versus non-critical requests;
-   Extract technical data: error codes, version numbers, and hardware IDs;
-   Document incidents in a clear, structured way, including steps to reproduce;
-   Use logical deduction to isolate faults and troubleshoot effectively;
-   Guide users remotely on physical checks: cabling, power, and LED status;
-   Handle sensitive customer data with care and security;
-   Maintain deep understanding of client solutions and meet KPI;
-   Communicate escalation paths and expected response timelines clearly to stakeholders.

**What you need to succeed in this role:**

-   **Excellent Dutch communication skills (at least C1 level for both spoken and written)** and English at B2 level;
-   Experience supporting enterprise systems (ERP, accounting or financial platforms);
-   Strong technical troubleshooting skills, with ability to systematically diagnose software issues, analyze logs and resolve configuration problems methodically;
-   Experience with software version management, including upgrades, patch management and handling version compatibility in multi-client environments;
-   Good communication skills and ability to handle urgent technical issues;
-   Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

**Will be a great plus:** 

-   Basic SQL knowledge;

**Benefits and Perks:**

-   **Fixed schedule: Monday–Friday, 9am–5pm CET;**
-   Opportunity to cooperate fully **remotely;**
-   Inclusive international environment;
-   Compensation in USD;
-   Rewards for referring friends;
-   Balance between project workload and personal time, but also – internal health policy;
-   Responsive leadership interested in your development and long-lasting cooperation;
-   Greenhouse conditions for self-development;
-   A culture built on trust, with no time-tracking requirements.

\*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

[](http://www.supportyourapp.com/)You can learn more about the company and its culture by visiting our [official website](https://supportyourapp.com/) and social pages on [Facebook](https://www.facebook.com/supportyourapp/), [Instagram](https://www.instagram.com/supportyourapp?igsh=eDJycGdkbnVkMnBr), and [LinkedIn](https://www.linkedin.com/company/supportyourapp/posts/?feedView=all).

So if you're a proactive **Support Specialist** who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? [Refer them](https://supportyourapp.com/referral/) and get rewarded!

_We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law._

_Your personal data will be processed as described in the SupportYourApp_ [_Candidate Privacy Notice_](https://supportyourapp.com/candidate-privacy-notice/)_._

Internal code: 2W2