# Concierge at Luxury Highrise Apartment

**Company:** [Bluecore Residential](http://jobs.workable.com/companies/swmYNBMsXgx7hdq5qXfpLJ.md)
**Location:** Indianapolis, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** Property

[Apply for this job](http://jobs.workable.com/view/7e55c178-b95b-4921-9d4b-6366af272eab)

## Description

**WHO WE ARE**

Since 2004, Bluecore Residential has owned and managed over 10,000 units throughout the US, with $2 billion in assets under management. We’ve taken technology and transparency to an elevated level. We have no patience for bureaucratic red tape; our teams are empowered to solve problems and make decisions that are in the best interest of their asset.

We are seeking a **Concierge** who takes pride in their work! The **Concierge** serves as a welcoming face of the community and plays an important role in creating an exceptional resident experience.  

**As the Concierge, your mission will be to create an exceptional resident experience by serving as a welcoming, knowledgeable, and dependable presence within the community. Build strong resident relationships, anticipate needs, and ensure every interaction and community touchpoint reflects a high standard of hospitality, service, and professionalism. To achieve this mission you will:**  

-   Provide a warm, professional welcome to residents, prospective residents, guests, vendors, and neighbors.
-   Deliver exceptional customer service by responding to resident questions, requests, and concerns in a timely and helpful manner.
-   Assist with after-hours package pickup and other resident services.
-   Maintain communication logs and ensure relevant community updates, requests, and concerns are properly documented and communicated.
-   Develop strong knowledge of the community, its amenities, and the surrounding neighborhood to serve as a helpful resource for residents and guests.
-   Build positive relationships with residents and promote open, effective communication between residents and the community team.
-   Support resident events, activities, and initiatives that create an engaging and enjoyable community experience.
-   Assist with community marketing efforts, including social media, online presence, and resident-facing communications.
-   Partner with the onsite team to ensure community events and shared spaces are welcoming, organized, and well presented.
-   Monitor amenity areas and maintain appropriate inventory of supplies and materials.
-   Proactively communicate resident concerns, operational issues, or other needs to community management.
-   Maintain the concierge and surrounding work areas to a high standard of cleanliness, organization, and presentation.
-   Complete all assigned services request

**WHO YOU ARE**

-   You are a hard worker.
-   You have an off the chart sense of urgency.
-   You have an eye for details and a plan for everyday.
-   You know that teamwork is key in sustaining a winning property.
-   You embrace change and the opportunity it brings.
-   You are passionate about customer service; you put yourself in the resident's shoes and act quickly and efficiently.
-   You consider your residents an extended family and take pride in making their home a safe place to live.
-   You run on transparency.

[](https://www.1400chestnut-apartments.com/1400-chestnut-chattanooga-tn/)

## Requirements

-   You have experience as a Concierge.
-   You have worked at an apartment community; preferred.
-   You have high attention to detail.
-   You are reliable and punctual.
-   You have reliable transportation to perform all job duties.

## Benefits

**Paid Time Off**\- 120 hours PTO accrual stating upon hire.

**Floating Days-** 2 floating days.

**Holiday Pay**\- 9.5 holidays.

**Paid Volunteer Hours**\-8 hours of paid volunteer time you can use throughout the year.

**Housing Discounts**\- 25% off rent available for all employees off any unit.

**Comprehensive Insurance Benefits**\- Medical PPO, HDHP, FSA, HSA with employer match

Dental, Vision, STD, & LTD.

**Retirement Plan**\- 401K with a 25% company match up to 6%.

**Travel & Personal Discounts**\- Company rate National/Enterprise rental cars for leisure travel, plus additional discounts with Verizon (18% discount) and Expedia (10% discount).

**Certification Reimbursement**\- Full reimbursement for approved industry related certifications, including CAM, CPO, EPA, and more!

**Performance Bonuses**\- Leasing, renewal, CNOI performance-based bonuses & more.

**Tech Forward & Transparent Culture**\- Innovative internal software to make your job easier!

**Property Empowerment**\- Operate your property without the regional bureaucratic constraints of a traditional property management company.

**Cultural Appeal**\- We run on transparency and healthy debate (No Fear of Conflict); you are encouraged to appeal and share what is not working well. Your voice truly matters!

EOE

[](https://www.facebook.com/BluestonePropertiesCareers)