# Product Manager

**Company:** [Lilli](http://jobs.workable.com/companies/nHq7zjV4TzybgBb2UiWa8o.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Product

[Apply for this job](http://jobs.workable.com/view/7ecebd2a-28c9-46db-a67f-499ac42252b8)

## Description

### The Role

As Product Manager, you'll own the development and growth of Lilli's apps and services for carers and families. The role is predominantly direct-to-consumer, with additional responsibility for the front-end experience of our public sector products.

Working closely with the Head of Product, you'll turn our wider product strategy into something families can rely on: easy to understand, simple to get started with, useful day-to-day, and trustworthy enough to support the wellbeing of a loved one.

You'll own the full product cycle — from discovery through to delivery and ongoing improvement — and you'll be expected to bring strong product judgement, back decisions with evidence, and take ownership of whether what you build actually works.

### What You'll Do

-   Own the Family product area within Lilli's wider product strategy, and work with the Head of Product to define how it connects with our public sector offering.
-   Build a deep understanding of families and carers — their needs, behaviours, motivations, and the reasons they disengage.
-   Own the customer journey end-to-end: from proposition and onboarding through to regular use, engagement and retention.
-   Identify and prioritise the problems worth solving, using interviews, observation, product analytics, support feedback and experimentation.
-   Turn ambiguous customer problems into clear product hypotheses, requirements and measurable outcomes.
-   Shape solutions in close partnership with Engineering, Data Science and Design, from discovery through delivery.
-   Make clear prioritisation and scope trade-offs within your product area.
-   Define success metrics and use data to understand whether what you've built is working.
-   Run experiments to improve activation, engagement, retention and overall customer experience.
-   Partner with Commercial, Marketing, Customer Success and Operations to make sure the whole proposition works — not just the software.
-   Bring customer evidence and product learnings back to the Head of Product and wider business, and challenge assumptions when the evidence points elsewhere.

## Requirements

### About You

-   You've owned and grown consumer products, and understand what makes them work: proposition, onboarding, activation, engagement and retention.
-   You're comfortable using product analytics and customer research to make decisions, not just gather requirements.
-   You can turn ambiguous customer problems into clear priorities — and clear products.
-   You've worked closely with engineers, designers and data teams throughout the product lifecycle.
-   You're comfortable experimenting, learning fast, and changing direction when something isn't working.
-   You have strong product judgement, and can tell the difference between what customers ask for and the problem they actually need solved.
-   You care about simple, high-quality customer experiences.
-   You communicate clearly, and can challenge colleagues and stakeholders constructively.
-   You measure success by customer and business outcomes — not features shipped.
-   Experience with design, AI or data-driven products, connected devices, healthcare, or other products where trust is essential — valuable, but not required

## Benefits

-   We are a remote company with flexible working hours and believe that having an inspiring space to work is important.
-   We don’t have an office so we will provide everything you need to set you up at home
-   We get together regularly to collaborate, review and plan our progress as well as celebrate our teammates and our successes
-   We have a team dedicated to ensure we have a solid working culture that is supportive and inclusive
-   Unlimited Work Away from Home days
-   A generous 28 days’ annual leave + bank holidays
-   Health Cash Plan
-   Electric Car Scheme