# Danish-speaking Customer Support Agent for iGaming client in Malta

**Company:** [Next Job Abroad](http://jobs.workable.com/companies/wHGQqCXLBvJwUjZSbeEY5m.md)
**Location:** Sofia, Bulgaria
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Aga Loughran

[Apply for this job](http://jobs.workable.com/view/7f56513d-095c-40d0-96a9-3e26dba1c0f6)

## Description

Picture this: short commutes, international colleagues, sunshine most of the year — and a role where you’re actually learning how a global online business works behind the scenes.

Founded in 2008, our client is a major player in the international iGaming industry, operating multiple sportsbook and casino brands across global markets. With over 500 employees across seven locations, they combine scale with a people-focused culture.

They don’t aim for “good enough.” They aim for best-in-class customer experience, and that’s where you come in.

### **The Role**

This isn’t a copy-paste customer service job. You’ll become an expert on the company’s sportsbook and casino products and act as a one-stop contact point for players.

You’ll handle daily communication via **calls, live chat, and email**, making sure players receive fast, clear, and professional support. No two days look the same, and that’s part of what makes the role interesting.

**You will:**

-   Resolve customer queries across phone, chat, and email
-   Take ownership of complex cases and follow them through to resolution
-   Work directly with internal teams and external providers
-   Approve withdrawals and handle account-related processes
-   Process KYC documentation and conduct enhanced due diligence when needed
-   Run daily security and transaction checks to protect the business
-   Contribute to team KPIs and overall service levels
-   Share feedback to improve systems, FAQs, and internal processes
-   Support management with ad hoc analysis of customer trends

### **Development & Growth**

Our client actively invests in employee development through an internal programme. You’ll gain exposure to areas like:

-   Escalations
-   Fraud & Risk
-   Compliance
-   Commercial
-   Product

It’s designed to help you grow beyond your role and open doors internally, not just keep you in one position.

## Requirements

-   Fluent Danish (written & spoken)
-   Comfortable working shifts
-   Strong problem-solving and analytical mindset
-   Able to multitask in a fast-paced environment
-   Interest in sports and casino is a plus
-   Min 1+ year of previous customer support experience (chat, phone, email)

## Benefits

-   Hybrid setup with real flexibility
-   Up to 40 days per year working remotely from anywhere
-   Relocation package + bonus scheme
-   International private health insurance
-   Wellbeing allowance
-   Home office setup bonus
-   Weekly and quarterly team events
-   Office breakfast (Tuesdays) & lunch (Mon/Wed)

This role is ideal if you want international experience, industry knowledge, and a lifestyle upgrade, without putting your career on pause.