# Digital Collections Manager

**Company:** [Renmoney](http://jobs.workable.com/companies/2xKnWVQCw1utVmojgh5fMH.md)
**Location:** Ikoyi, Nigeria
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Credit Risk

[Apply for this job](http://jobs.workable.com/view/7ffe8450-5473-4c34-9faf-a847d83d3661)

## Description

-   **Strategy & Execution:**

-   Develop and implement efficient loan collection strategies tailored to a digital lending environment.
-   Segment loan portfolios and prioritize collection actions based on risk exposure and customer behavior.
-   Design and monitor automated workflows and digital touchpoints (e.g., SMS, email, app notifications) for collections.

-   **Team Management:**

-   Supervise and coach collections officers and agents to meet collections targets.
-   Monitor team performance and provide regular feedback and training.

-   **Process Optimization:**

-   Leverage technology, including CRM tools, AI, and analytics platforms to track loan delinquencies and optimize collection efficiency.
-   Collaborate with product, tech, and data teams to continuously refine collections processes.

-   **Customer Engagement:**

-   Handle escalated customer issues with professionalism and tact.
-   Develop user-friendly repayment plans and negotiate settlements where appropriate.

-   **Reporting & Compliance:**

-   Maintain accurate records of interactions, payments, and commitments.
-   Ensure compliance with regulatory requirements and internal policies.
-   Provide regular reports and insights to management on portfolio performance, trends, and risks.

## Requirements

-   Bachelor’s degree in Finance, Business Administration, Economics, or related field.
-   Minimum 5 years of experience in collections or credit recovery, with at least 2 in a digital lending or fintech environment.
-   Strong leadership and team management skills.
-   Proficient in the use of digital collection tools, CRMs, and Excel/data analytics platforms.
-   Excellent communication, negotiation, and customer service skills.
-   Familiarity with local financial regulations and microfinance operations.

**Preferred Qualifications:**

-   Experience with loan management systems (LMS) and digital banking platforms.
-   Certification in credit management or debt recovery.
-   Excellent skills in Microsoft office

## Benefits

You’ll receive competitive compensation and work with amazing people. You’ll work in a beautiful environment with a flat structure and solve complex, real-world challenges.