# Technical Account Manager (On Site)

**Company:** [McLane Intelligent Solutions](http://jobs.workable.com/companies/3eAKNjhG7CrMiwt1A53Ekm.md)
**Location:** Temple, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** Client Engagement/Escalation

[Apply for this job](http://jobs.workable.com/view/801157c1-32c7-49d9-8134-e1f201ece7b7)

## Description

The Mission As a Technical Account Manager (TAM), you are the bridge between cutting-edge technology and client success. You won't just be managing accounts; you’ll be a driving force behind our growth, ensuring every client receives our signature "White Glove" service. You will act as a strategic advisor, advocate, and technical visionary for our partners.

Your Impact

-   \*\*Strategic Roadmap: \*\* Develop and maintain client business plans and technical roadmaps aligned with our core stack.
-   Client Advocacy: Be the voice of the client to ensure service expectations are not just met, but exceeded.
-   Consultative Growth: Analyze client needs to recommend upgrades or features that solve their unique business challenges.
-   Project Leadership: Partner with the Professional Services Team to design successful projects and keep clients informed every step of the way.
-   Crisis Management: Act as the primary point of contact during technical emergencies, providing calm and clear communication.
-   Business Development: Collaborate with the Sales Team to showcase our value and win new business.

## Requirements

What You Bring to the Table

-   Experience: A minimum of 3 years communicating complex technical issues to clients.
-   Technical Knowledge: Proficiency with Windows workstations/servers, Microsoft 365, and a solid grasp of networking topology.
-   Education: A four-year degree in a technology-related field (relevant experience may offset this requirement).
-   Soft Skills: Exceptional problem-solving abilities paired with elite verbal and written communication.
-   Service Mindset: A proven track record in high-level customer service and account management.

## Benefits

Why Join McLane Intelligent Solutions ?

We take care of our team so they can take care of our clients. Your benefits package includes:

-   Health & Wellness: Comprehensive Health, Dental, Vision, and Prescription coverage.
-   Financial Security: 401K plan and Flexible Spending Accounts.
-   Peace of Mind: Company-provided Life Insurance plus Short-term and Long-term Disability.
-   Work-Life Balance: Generous Paid Vacation, Sick Leave, and Holidays.