# German - Customer Support - Team leader

**Company:** [speakit](http://jobs.workable.com/companies/fTXJu5fckxtuW4XzB5cPPo.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** German

[Apply for this job](http://jobs.workable.com/view/801992fa-6507-4541-92ee-ac5413fe2928)

## Description

Are you an experienced Customer Support Team Leader who is looking to take the next step?

Does leading a support team within one of Europe’s fastest-growing companies sound like your next adventure? If so, then we’d love to chat!

**What you'll be doing:**

-   Leading by example and showing what customer-obsessed means. Our Customer Support-Team knows that customer interactions serve a larger purpose than simply fixing problems. You will lead by example and raise the bar for the way we do support.
-   Communicating: Understanding and setting the needs and relevant tone of voice to each of our customers (courier partners, customers, and merchants) that are reaching out to us.
-   Getting stuff done

## Requirements

-   Fluent in German, basic knowledge of English would be considered an asset; not required though
-   Previous experience at a similar role
-   Flexibility to work in shifts (no night shifts)
-   You are located in Athens or willing to relocate to Athens
-   EU Passport
-   Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously and effortlessly determine which take priority

## Benefits

As the German Team Leader, you will get:

-   Competitive remuneration package 
-   Hybrid model in Athens

-   Indefinite contract
-   Career development opportunities