# Customer Service Specialist

**Company:** [Moyasar Financial Company](https://jobs.workable.com/companies/18s7WW9WXs9xUcQioaDQQX.md)
**Location:** Riyadh, Saudi Arabia
**Workplace:** on site
**Employment type:** Full-time
**Department:** Customer Services

[Apply for this job](https://jobs.workable.com/view/804df131-c254-4b61-890d-c9ff5ddac842)

## Description

### About the Role

We’re looking for a Customer Service Specialist to join our Business Operations team at Moyasar.

You’ll work closely with our merchants and customers, helping them with questions, payment-related issues, and day-to-day support. You’ll make sure every case is followed up properly and provide a smooth experience when using our services.

### What You’ll Do

-   Handle merchant and customer inquiries through phone, email, and ticketing systems.
-   Support merchants with questions related to our payment services and processes.
-   Troubleshoot issues and coordinate with the right internal teams for resolution.
-   Track and follow up on cases until they are resolved.
-   Support merchants during onboarding and documentation requirements.
-   Escalate complex or technical issues when needed.
-   Maintain accurate records of customer interactions and cases.
-   Identify recurring issues and help improve the overall customer experience.

## Requirements

-   Bachelor’s degree.
-   Experience in customer service or customer support.
-   Strong communication and problem-solving skills.
-   Customer-focused with good follow-up skills.
-   Comfortable handling multiple customer cases.
-   Fintech, payments, or financial services experience is a plus.
-   Arabic and English communication skills.