# Italian-Speaking Cybersecurity Customer Experts - Work In Greece

**Company:** [Mercier Consultancy Group](http://jobs.workable.com/companies/5zg5Z8SQBWuwdeoGA8tdK2.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Patrique Greece

[Apply for this job](http://jobs.workable.com/view/80837ab2-c4d3-433f-a1ba-0ab51da4f9b4)

## Description

Mercier Consultancy MD is currently seeking Italian-Speaking Cybersecurity Customer Experts to join our growing team in Greece. This position involves providing specialized customer support to Italian-speaking clients, helping them safeguard their digital assets through our cybersecurity solutions. Join us for a rewarding career opportunity to develop your skills and work in a collaborative and innovative environment.

  

### Key Responsibilities

-   Provide expert-level customer support to Italian-speaking clients via phone, email, and chat on cybersecurity products and services.
-   Troubleshoot and resolve security-related customer issues efficiently and professionally.
-   Advise customers on best practices for cybersecurity and effective use of security technologies.
-   Maintain accurate records of interactions and technical information using CRM tools.
-   Collaborate with technical teams to escalate and solve complex cybersecurity challenges.
-   Stay current with the latest cybersecurity trends and developments to provide up-to-date support.

## Requirements

-   Fluent in Italian (both written and spoken) is mandatory; English proficiency is a plus.
-   Prior experience in customer support or a related role, preferably within cybersecurity or IT security.
-   Good understanding of cybersecurity concepts, threats, and technologies.
-   Strong communication, problem-solving, and analytical skills focused on customer satisfaction.
-   Ability to multitask effectively and work well under pressure in a fast-paced environment.
-   Experience with CRM software and customer support platforms.
-   Passion for cybersecurity and eagerness to continuously learn and adapt.

## Benefits

1.  Competitive Monthly Salary
2.  Fully Paid Training
3.  Fully Paid Relocation Package
4.  Monthly Performance Bonus
5.  Health Insurance
6.  2 Extra Salaries Per Year
7.  And Much More...