# Portfolio Manager - Unified Communications

**Company:** [Sangoma](http://jobs.workable.com/companies/qkQuMr5JeZBkLcvhX7sxe8.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Internal Systems and Infrastructure

[Apply for this job](http://jobs.workable.com/view/80dc1b69-9183-4ba0-a0c7-dd20c706ae05)

## Description

### Portfolio Manager – Unified Communications

**Empowering Businesses with Essential Communications**

Sangoma is a global leader in Unified Communications, Contact Center, Connectivity, and Managed Services solutions. We help organizations connect people, processes, and technology through cloud, hybrid, and on-premise communications platforms.

We are seeking a **Portfolio Manager** to drive planning, prioritization, governance, and execution across Sangoma's Unified Communications portfolio, including UCaaS, CCaaS, SIP Trunking, Managed Connectivity, and related communication solutions.

**Your Role:**

-   Assess new feature requests, changes, and initiatives for business value, scope, effort, risk, dependencies, and delivery impact.
-   Support portfolio intake, triage, prioritization, and governance processes across multiple streams of work.
-   Partner with business, product, and technology leaders to support planning, sequencing, and trade-off decisions.
-   Coordinate across teams to manage cross-functional dependencies, blockers, and readiness for delivery.
-   Provide coaching and guidance to delivery teams and Scrum Masters to strengthen planning, execution discipline, and team effectiveness.
-   Develop, document, and continuously improve delivery operating models, governance routines, standards, and ways of working to create consistency across the delivery organization.
-   Build and maintain dashboards and reporting for roadmap health, milestones, dependencies, RAID items, capacity, and delivery progress.
-   Facilitate governance forums and ensure decisions, actions, and follow-ups are clearly documented and tracked.
-   Support planning and execution of programs and cross-team initiatives from initiation through delivery.
-   Promote practical use of workflow tools and delivery management practices, including Jira, Confluence, Kanban boards, and related reporting structures.

## Requirements

-   3+ years of experience in Portfolio Management, Program Management, PMO Leadership, Product Operations, Agile Operations, or a related strategic planning function.

-   Proven experience managing complex portfolios, programs, or cross-functional initiatives in SaaS, cloud communications, telecommunications, or technology environments.
-   Strong experience with portfolio governance, roadmap planning, prioritization frameworks, capacity planning, and investment decision-making.
-   Demonstrated ability to assess new work requests, evaluate trade-offs, and support executive-level prioritization decisions.
-   Experience building executive dashboards and reporting for portfolio health, delivery progress, milestones, risks, dependencies, and resource utilization.
-   Strong knowledge of Agile methodologies, including Scrum, Kanban, and hybrid delivery models.
-   Hands-on experience with Jira, Confluence, portfolio reporting, and workflow management tools.
-   Excellent stakeholder management skills with the ability to influence senior leaders and drive alignment across business and technical teams.
-   Strong business and financial acumen, including ROI analysis, budgeting considerations, and strategic planning.

Preferred Qualifications

-   Experience in Unified Communications, UCaaS, CCaaS, VoIP, SIP Trunking, Contact Center, telecommunications, or cloud communications industries.
-   Experience supporting product organizations with recurring revenue and SaaS business models.
-   SAFe, Lean Portfolio Management (LPM), Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or similar certifications.
-   Experience supporting global product and engineering organizations.

## Benefits

**What We Offer:**

-   Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period
-   Matching 401K program - 100% match on 4%.
-   Employee Stock Purchase Plan after one year of service.
-   Flexible Time Off & Company Holidays
-   Entrepreneurial work environment partnered with high growth career opportunities

Are you ready to make a direct impact on the company and be rewarded for your performance?  Are you ready to take on a new challenge?

 Must be authorized to work in the United States on a full-time basis for any employer. No agencies or third-party resumes, please.

 _Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities._