# Location Manager

**Company:** [Rockstar](https://jobs.workable.com/companies/jbRYg9atacEJ6mcBX4diTZ.md)
**Location:** Los Angeles, United States
**Workplace:** on site

[Apply for this job](https://jobs.workable.com/view/813e03c3-d9a3-44d6-93fd-e2df719bbe9f)

## Description

Rockstar is recruiting on behalf of a growing multi-location medspa with a strong brand and devoted community. The client delivers high-quality aesthetic treatments and skincare services and is expanding its locations. They are looking for a Location Manager to take full ownership of their location's day-to-day operations.

### About the Role

The Location Manager is the heartbeat of their location. They are responsible for ensuring the studio runs smoothly across four areas: Space, People, Process, and Performance. They own the front-of-house experience end-to-end — managing the Patient Coordinators and Medical Assistants, ensuring every client receives an exceptional experience, keeping the space pristine, and making sure every policy is followed. This is a hands-on leadership role. They lead from the floor, not from behind a desk.

### People & Team Management

-   Manage, train, and hold the location team accountable — ensuring everyone meets their goals and delivers a consistently high standard of care and service
-   Own day-to-day scheduling for front desk and MA coverage — ensuring the location is never understaffed or overstaffed
-   Manage and coordinate provider schedules — optimize booking density, minimize gaps, and align staffing with demand
-   Lead recruiting and onboarding for new team members at the location, ensuring they are fully trained on systems, scripts, and protocols
-   Own and schedule ongoing team trainings
-   Conduct regular 1:1s with direct reports, provide coaching, and flag performance concerns to the Regional Manager early
-   Foster a positive, professional team culture — address conflicts quickly and fairly
-   Run daily huddles and weekly team check-ins to review goals, share updates, and maintain alignment

### Client Experience & Retention

-   Own the end-to-end client experience
-   Own patient retention
-   Ensure all client emails, messages, and phone calls are responded to within 24 hours
-   Handle client complaints, disputes, and negative reviews — resolve directly when possible, escalate when needed

### Process & Compliance

-   Ensure all company policies and procedures are executed correctly
-   Audit transactions regularly for accuracy
-   Manage inventory — track product levels, place orders, conduct regular counts, and minimize waste or shrinkage
-   Ensure the location remains compliant with labor laws — breaks, time-card accuracy, and proper scheduling
-   Implement corporate initiatives as directed and report on adoption and results

### Performance & Financial Accountability

-   Track and drive location KPIs
-   Review daily and weekly numbers and take immediate action when metrics are off-track
-   Identify opportunities to increase revenue through upselling, improved booking density, and reduced no-shows/cancellations
-   Manage the location's labor budget — optimize scheduling to hit payroll targets without sacrificing client experience

### Marketing, Events & Cross-Location Collaboration

-   Partner with Marketing and PR to plan and execute in-location events, promotions, and community activations
-   Work closely with other Location Managers to share best practices, support each other during busy periods, and maintain a consistent client experience across all locations
-   Communicate location-level insights and client feedback to inform broader marketing and brand strategy

### Space & Facilities

-   Ensure the location is clean, organized, and well-maintained at all times
-   Conduct daily walk-throughs and enforce opening/closing checklists
-   Coordinate repairs and maintenance — submit requests, source vendors, and follow through to completion
-   Maintain supply levels for all treatment rooms and front desk

### What They're Looking For

-   4–6+ years of experience in medspa, aesthetics, beauty, wellness, hospitality, or retail, with at least 2 years in a supervisory or management role
-   Experience managing front desk and/or clinical support staff
-   Excellent communication skills — written and verbal — with the ability to lead meetings, coach team members, and interface with clients professionally
-   Strong organizational skills — they keep a tight operation and nothing slips through the cracks
-   A natural leader who leads by example — they are on the floor with their team, not just delegating
-   Client-obsessed — they understand that every touchpoint matters and they hold their team to that standard
-   Comfortable with data — they track KPIs and use them to coach their team and improve performance
-   Proactive problem solver — they don't wait for things to break; they see an issue, they fix it
-   Experience with scheduling/booking platforms (Boulevard preferred), POS systems, and Google Workspace

### Benefits

-   Health, vision, and dental benefits
-   PTO
-   401K
-   Generous employee discounts on products and services
-   Complimentary annual treatments
-   Opportunity to grow within a respected, innovative medical aesthetics brand
-   Being part of a team that values intention, integrity, and cutting-edge beauty care