# Patient Coordination Specialist

**Company:** [Winning Assistants](https://jobs.workable.com/companies/wrCHRawtCjDH2QcsHD7Vpp.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time

[Apply for this job](https://jobs.workable.com/view/816855d6-eac3-474a-9bcf-5c22ded792f0)

## Description

**Job Title: Patient Coordination Specialist**

**Position type: Full-Time** 

**Working Hours: 8:30 AM – 5:00 PM Pacific Standard Time, Monday - Friday  
Salary rate: $5-$6**

**Key Responsibilities:**

-   Schedule and coordinate new patient appointments using Veradigm Practice Management (PM), ensuring accurate and efficient scheduling.
-   Enter, verify, and update patient demographics, insurance information, and other required registration details.
-   Collect and process new patient deposits according to established practice guidelines.
-   Coordinate with internal staff regarding appointment availability, scheduling changes, and patient concerns.

-   Retrieve, verify, and attach insurance authorizations to patient records before scheduled appointments.
-   Access referral group systems, including Facey and Optum, to obtain necessary authorization documentation when applicable.
-   Follow up on missing or incomplete authorizations and coordinate with internal staff to prevent scheduling delays.

-   Send appointment confirmations and provide patients with links to complete required intake and registration forms.
-   Follow up with patients regarding incomplete forms, missing information, and appointment-related concerns.
-   Handle inbound calls and scheduling inquiries with professionalism, patience, and compassion.
-   Maintain clear communication with patients and healthcare staff to ensure a smooth scheduling experience.

## Requirements

-   At least 1 year of previous experience in medical appointment scheduling, patient coordination, or healthcare administrative support is preferred.
-   Hands-on experience with Veradigm Practice Management (PM) is highly preferred.
-   Familiarity with Facey and Optum referral groups and authorization retrieval processes.
-   Excellent verbal and written English communication skills.
-   Ability to handle patient inquiries professionally and compassionately.
-   Quick learner who can adapt to new systems, processes, and scheduling workflows.
-   Understanding of patient confidentiality and HIPAA compliance.

### Basic Requirements

-   Must speak and write English clearly and professionally.
-   Must have relevant work experience.
-   Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
-   Must be available to attend video meetings with camera on when required.

### Technical Requirements

-   Computer: Reliable laptop or desktop computer.
-   Internet: Stable high-speed internet connection (minimum 25 Mbps).
-   Audio: Noise-canceling headset.
-   Video: Working webcam for virtual meetings.
-   Workspace: Quiet and professional work environment.

## Benefits

-   **Dedicated HR & Contractor Support Team:** Access to world-class support for questions, guidance, contract matters, and client communication.
-   **Premium VPN Access (Optional):** A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
-   **HIPAA & Cybersecurity Training + Certification (Provided):** Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
-   **Top 1% VA Performance Training:** Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
-   **Client-Approved U.S. Holidays:** Contractors may take U.S. holidays off according to the client’s needs and schedule.
-   **Client-Approved Paid or Unpaid Time Off:** Time off may be granted by your client. Paid time off is optional and only if offered by the client.
-   **Access to Tools & Resources:** Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
-   **Optional Performance-Based Incentives:** Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.