# Technical Support Team Lead | Telematics

**Company:** [Teltonika](http://jobs.workable.com/companies/mreNYVwoMKfkytchuHpAHV.md)
**Location:** Vilnius, Lithuania
**Workplace:** on site
**Employment type:** Full-time
**Department:** Technical Support

[Apply for this job](http://jobs.workable.com/view/8171cfda-2fa5-421c-8594-32871961c5aa)

## Description

We are hiring a **Technical Support Team Lead** to manage a team of IoT Solutions Engineers and guarantee fast, high-quality customer issue resolution. Success in this role requires technical know-how, leadership, and strong people skills.

Teltonika’s **telematics business unit** develops and produces easy-to-use GPS tracking devices for effective fleet management in logistics, agriculture, car sharing, construction, and more. Using the latest technologies, Teltonika sets new standards for the telematics industry.

**In this role, you will:**

-   Provide guidance to the team on technical and procedural matters, ensuring smooth issue resolution.
-   Support the professional development of team members and foster their competence growth.
-   Prioritize, analyze, and assist in resolving incoming helpdesk tickets.
-   Collaborate closely with the Sales department and the R&D team.
-   Plan team resources and take part in the hiring process.
-   Monitor team performance metrics and work to maintain or improve KPI results.
-   Oversee and balance the team’s workload.
-   Ensure high-quality team output and a strong customer satisfaction index.
-   Create, improve, or initiate new and existing processes.
-   Provide continuous and constructive feedback to the team and other stakeholders.
-   Work in an agile environment and contribute to effective agile practices.

**What we expect of you:**

-   Proficiency in English (B2 level or higher) as it will be your primary working language. Knowledge of the Ukrainian or Russian language is an advantage.
-   Experience working with technical products.
-   Organizational, results-oriented, and communication skills.
-   Constructiveness, conscientiousness, and strong problem-solving skills.
-   Strong analytical thinking and the ability to formulate proposals, insights, and solutions.
-   Flexibility to adapt to changing technologies and processes.
-   Management experience in customer service would be an advantage.
-   Familiar with tools like GitLab or Jira.

**What we offer:**

-   Great opportunities to grow in a strong and rapidly expanding company.
-   Interesting and ambitious projects of industrial GPS tracking devices.
-   Place where curiosity is key: here, we share knowledge and learn in training courses.
-   Dynamic, challenging work environment and cooperation-based internal culture.
-   Care about your emotional and physical well-being by offering flexible work schedules and health insurance.
-   Company-paid sports activities (basketball, football, volleyball, yoga) and other sports events.
-   Celebrating achievements and having fun together in team building, summer festivals, and other important occasions.
-   Opportunity for solid bonuses when participating in the recommendation program.
-   We delight with birthday and Christmas gifts and rewards on work anniversaries.
-   Office snacks. 

**Salary:**

We appreciate everyone's efforts and experiences, so we offer an attractive salary matching your skillset and field expertise. The salary for this position ranges from **17 Eur/h up to 23 Eur/h (~2800 Eur—3800 Eur)** pre-tax, depending on your experience and expertise, with the option to get bonuses.

_\*In an employment agreement, we specify and define a fixed (tariff) hourly salary rate before taxes._