# Cards and Payments Officer

**Company:** [Valsoft Corporation](http://jobs.workable.com/companies/i7bvgtD9zMBw8pksaJ6inV.md)
**Location:** Pakenham, Australia
**Workplace:** on site
**Employment type:** Full-time
**Department:** General & Administration

[Apply for this job](http://jobs.workable.com/view/8181312c-bba9-4b45-9e12-760baf24529a)

## Description

**About Eziway**

Australian-founded in 2007, Eziway is a growing salary packaging provider with nearly 120 people partnering with 500+ employer groups across every state. Our people aren't just employees — they're the reason we succeed.

**The Role**

This is a detail-driven, process-focused role sitting within our Salary Packaging Operations team. As Payments & Cards Officer, you'll keep the daily rhythm of Eziway's payment processing and card management running smoothly — accurately, on time, every time. If you're someone who takes pride in precision and thrives in a structured environment, this role is for you.

**How You'll Work**

Reporting to the Salary Packaging Manager, you'll work closely across:

-   **Cards Team** — Day-to-day card operations, cancellations, exceptions and card stock management
-   **Salary Packaging** — Payment processing, reconciliation and resolving discrepancies
-   **IT & Software** — System queries, card provider ticketing and troubleshooting
-   **Clients & Employers** — Responding to payment and card enquiries within 24 hours

## Requirements

**What You'll Own**

A defined set of daily and ongoing responsibilities — real ownership from day one.

-   **Daily Payments** — Process employer deposits, payment batches and bank reconciliation before midday
-   **Card Management** — Cancellations, exceptions, reactivations and malfunctions end-to-end
-   **Card Stock** — Monitor stock, order renewals and track dispatch via Australia Post
-   **Superannuation & Novated** — Generate super files and process weekly novated lease finance payments
-   **EML Disbursement** — Monitor the account, resolve issues and run balance reports
-   **Client Enquiries** — Respond to payment and card queries by phone and email within 24 hours

**What We're Looking For**

-   Experience in an administration, payments or accounts role
-   Strong attention to detail with accurate data entry and reconciliation skills
-   Confident communicator, comfortable handling client and employer queries professionally
-   Highly organised with the ability to juggle multiple tasks to tight daily deadlines
-   Proficient in Microsoft Office Suite with strong numerical skills

## Benefits

**What's in it for you**

-   A 35 hour week, 9-5 - because your time outside work matters too
-   Work close to home, skip the city traffic
-   Free onsite parking, one less thing to think about
-   A team that actually feels like a team
-   Genuine career growth in a business that's still scaling
-   Access to an Employee Assistance Program

  
If you have any additional questions, please contact our HR team on [**hr@eziway.net.au**](mailto:hr@eziway.net.au).

_\*Please note, applicants must have the right to work in Australia. As part of the recruitment process, you may be required to undergo a police and medical check for security clearance pertaining to specific job requirements._