# Jr. Network Administrator

**Company:** [HSI](http://jobs.workable.com/companies/1PiypYB5b9FN7wcf57zqMW.md)
**Location:** London, United Kingdom
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Administrative

[Apply for this job](http://jobs.workable.com/view/821da4a0-6514-4011-9c4b-3458036ef03c)

## Description

HSI is a leading provider of cloud-based environmental, health, and safety (EHS) compliance and workforce development solutions. We help organisations build safer, smarter workplaces through innovative safety training and HR compliance tools.

We’re looking for a **Junior Network Administrator** to be the **first IT team member based in Europe**, supporting our growing teams across the UK and Ireland. This is a highly visible, frontline role where you’ll work closely with employees day-to-day while collaborating with our established US-based IT team.

This is an excellent opportunity for someone early in their IT career who combines **strong technical fundamentals with a customer-first mindset** and is eager to grow in a collaborative, international environment.  
  
**What you’ll be doing**

-   Act as the **first point of contact** for IT support across the UK and Ireland, delivering a high-quality, responsive user experience
-   Provide Tier 1 support for hardware, software, and network-related issues via Jira Service Management
-   Troubleshoot and resolve issues across desktops, laptops, and mobile devices
-   Set up and onboard new employees, including device imaging, configuration, and deployment
-   Manage user accounts and access in **Active Directory and Microsoft 365** (user provisioning, password resets, mailbox setup)
-   Monitor system performance and escalate trends or recurring issues to senior IT team members
-   Maintain clear and accurate IT documentation, including knowledge base articles and asset tracking
-   Support adherence to internal IT security and compliance standards
-   Partner closely with the US IT team to ensure consistent global support coverage

**Working arrangements**

-   Hybrid role based in our London office (**2–3 days per week onsite**)
-   Standard working hours aligned to the UK (**8:00am – 5:00pm**)
-   Opportunity to collaborate with and support colleagues across both the UK/Ireland and **US East Coast teams**, providing valuable exposure to a global IT environment

## Requirements

-   ~1+ year of experience in an **IT support, service desk, or helpdesk role** in an employee-facing environment
-   Strong **foundational IT knowledge** (operating systems, basic networking, end-user support)
-   Demonstrated **customer service mindset** with excellent communication and problem-solving skills
-   Hands-on experience with:

-   Windows 10/11 and Microsoft Office 365
-   Active Directory and Microsoft 365 administration
-   Ticketing systems (preferably Jira or Jira Service Management)

-   Basic understanding of networking concepts (IP addressing, DNS, DHCP)
-   Comfortable working independently while collaborating with a distributed, global team
-   Strong organisational skills and attention to detail

**Nice to have:**

-   CompTIA A+, Network+, or similar certifications
-   Experience contributing to IT documentation or knowledge bases

## Benefits

-   Gain exposure to a global IT environment and modern SaaS infrastructure

-   Opportunity to grow your technical skills and progress your IT career
-   Supportive, collaborative team culture