# Medical Scribes Team Lead | WFH

**Company:** [ISTA Personnel Solutions](http://jobs.workable.com/companies/iSt64sfgHWn4ef4KKpqeK9.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Philippine

[Apply for this job](http://jobs.workable.com/view/82b5b317-f1e9-47bc-92a3-4325723f6d1b)

## Description

**ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Medical Scribes Team Lead to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!**  

### **Account specific roles and responsibilities:**  

### Daily Operations

-   Plan daily workflow and assignments.
-   Monitor productivity and 40-chart target.
-   Manage coverage, pending tasks, and workload.

### Quality Management

-   Audit scribe documentation for accuracy and completeness.
-   Track quality trends and provide weekly reports.

### Coaching & Development

-   Conduct coaching and performance reviews.
-   Create improvement plans and apply feedback.

### Reporting

-   Prepare weekly production and issue reports.
-   Provide leadership updates.

### **Training & Support**

-   Train and onboard new scribes.
-   Provide ongoing support, feedback, and escalation.

### **Scribing**

-   Converting transcribed diagnostic test results, procedures, and consultation notes into applicable report formats
-   Typing out the full forms of medical abbreviations and acronyms, as well as the formal versions of medical jargon
-   Collaborate with team members and other departments to improve overall customer experience

## Requirements

-   Must be a graduate of any medical course
-   With at least 1 year **Team Lead / Supervisory / SME** experience under a healthcare account
-   Must have **2 years** of **Medical Scribes / Transcriptionist Experience**
-   With experience in ECW
-   Averaging 50-60 WPM
-   Excellent verbal and written English skills
-   Amenable working night shift

## Benefits

**What can we offer you?**

-   Competitive salary and benefits
-   Health Insurance with free dependents\*
-   10%-night differential
-   Attendance Bonus
-   Paid time off
-   Convertible to cash leave credits
-   Performance Appraisal
-   Work-life balance
-   A focus on growing your career path with us
-   We encourage you to follow your passions and learn new skills

**Our commitment to you**

-   Strong culture and values-driven leadership
-   We create opportunities for you to learn and grow at any stage of your career
-   Continuous learning and innovation
-   We foster an all inclusive environment where everyone thrives