# Dispatcher

**Company:** [Capital Heating, Cooling, Plumbing, & Electric](http://jobs.workable.com/companies/mmu4ZBooLWHQNMpf3TD6br.md)
**Location:** Remote
**Workplace:** remote

[Apply for this job](http://jobs.workable.com/view/8334e0df-4818-492e-9b27-92510bb400f7)

## Description

### Responsibilities

-   Receive and prioritize service requests from customers and internal departments.
-   Schedule and dispatch technicians efficiently based on skill sets, location, and availability.
-   Monitor technician progress and update customers and management on service status.
-   Maintain accurate records of service calls, appointments, and technician schedules.
-   Communicate effectively with technicians and customers to resolve scheduling conflicts and emergencies.
-   Ensure optimal utilization of resources while maintaining high customer satisfaction.
-   Assist with administrative tasks related to dispatch and service operations.

## Requirements

-   Previous experience in dispatching or logistics, preferably in the HVAC, plumbing, or electrical service industry.
-   Strong organizational and multitasking abilities.
-   Excellent verbal and written communication skills.
-   Proficiency with scheduling software and other relevant computer applications.
-   Ability to remain calm and problem-solve in high-pressure situations.
-   Customer-focused mindset with a proactive approach.
-   High school diploma or equivalent; additional education is a plus.