# Customer Success Specialist

**Company:** [PetroApp](http://jobs.workable.com/companies/i8npsPjqGkcRou7dk7fcM4.md)
**Location:** Dammam, Saudi Arabia
**Workplace:** on site
**Employment type:** Full-time
**Department:** Tech

[Apply for this job](http://jobs.workable.com/view/8372ce2d-90c5-4748-a3ce-025e221afb39)

## Description

**Job Summary**

We are seeking a Customer Success Specialist to build and maintain strong relationships with customers, ensure successful adoption of our platform, and deliver an exceptional customer experience. The successful candidate will play a key role in customer retention, subscription renewals, and driving long-term customer satisfaction.

**Key Responsibilities**

• Manage customer relationships and serve as the primary point of contact for customer needs and inquiries.  
• Monitor customer engagement and platform usage to encourage adoption and maximize value.  
• Handle customer issues, complaints, and escalations in a timely and professional manner.  
• Manage subscription renewals and support retention efforts to minimize churn.  
• Develop and maintain customer success plans aligned with customer objectives.  
• Analyze customer data and prepare performance reports and insights.  
• Gather customer feedback and communicate customer needs to internal stakeholders.  
• Collaborate with Sales, Product, Marketing, and Support teams to ensure a seamless customer experience.  
• Identify opportunities to improve customer satisfaction and overall account health.

## Requirements

• Bachelor’s degree in Business Administration or a related field.  
• 1–2 years of experience in Customer Success, Account Management, or a similar customer-facing role.  
• Previous experience in a SaaS company is required.  
• Strong communication and relationship management skills.  
• Excellent problem-solving and customer service abilities.  
• Strong analytical skills with the ability to interpret data and generate insights.  
• Ability to manage multiple priorities in a fast-paced environment.

**Preferred Qualifications**

• Experience working with subscription-based products or services.  
• Familiarity with CRM and customer success tools.