# Danish Speaking Fitbit Customer Support Specialist - Work In Sofia

**Company:** [Mercier Consultancy Group](http://jobs.workable.com/companies/5zg5Z8SQBWuwdeoGA8tdK2.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** T Bulgaria

[Apply for this job](http://jobs.workable.com/view/8373ff62-6ea5-4e9b-9bbd-dd59a8abd396)

## Description

Mercier Consultancy MD is seeking a Danish Speaking Fitbit Customer Support Specialist to join our team in Sofia. This role offers a great opportunity for Danish speakers interested in health and fitness technology to provide exceptional support to Fitbit users. As a key member of the customer support team, you will assist Danish-speaking customers with their Fitbit devices and related inquiries, ensuring high levels of satisfaction.

  

### Key Responsibilities

-   Provide excellent customer support to Danish-speaking Fitbit users via phone, email, and chat.
-   Assist customers with troubleshooting device issues, app usage, and general Fitbit-related questions.
-   Document all customer interactions accurately and follow up when necessary.
-   Collaborate with technical and product teams to resolve complex problems.
-   Stay updated with Fitbit products and features to provide accurate information.
-   Participate in ongoing training to enhance product knowledge and customer service skills.

## Requirements

-   Fluency in Danish (both spoken and written) is essential; proficiency in English is an advantage.
-   Previous experience in customer support, preferably in a tech or fitness-related field.
-   Strong communication and interpersonal skills.
-   Good problem-solving abilities and customer-oriented approach.
-   Familiarity with CRM tools and computer proficiency.
-   Ability to work effectively in a team and independently.
-   Willingness to work onsite in Sofia.

## Benefits

1.  Competitive Monthly Salary
2.  Fully Paid Relocation Package
3.  Monthly Performance Bonus
4.  1500 Euro Signing Bonus
5.  Fully Paid Training
6.  Health Insurance
7.  And Much More...