# German Speaking Service Desk Agent

**Company:** [MP Solutions Ltd.](http://jobs.workable.com/companies/gvETzRmVuBYf7Q5hb6zPQp.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** MPS RPO

[Apply for this job](http://jobs.workable.com/view/838087c2-e8d9-4fd1-8d22-1fa6580096c3)

## Description

We are looking for a German Speaking Service Desk Agent to join an international IT support team. In this role, you will provide first-line technical support to end users, handle incidents and service requests, and ensure high-quality customer service in a multilingual environment.

Your responsibilities will include:

-   Managing incoming incidents and service requests via phone, email, and ticketing systems
-   Creating, categorizing, tracking, and resolving support tickets
-   Monitoring and escalating tickets according to agreed service levels
-   Collaborating with technical teams and internal stakeholders
-   Providing remote troubleshooting and technical assistance to end users
-   Maintaining documentation and knowledge base articles
-   Supporting onboarding and knowledge-sharing activities within the team
-   Participating in an on-call support rotation
-   Handling major incidents and communicating updates to relevant stakeholders

## Requirements

-   IT-related education or relevant professional experience in IT support or helpdesk environments
-   Fluent Hungarian, German, and English language skills
-   Strong customer service and communication skills
-   Knowledge of PC hardware, operating systems, and software technologies
-   Experience with Active Directory
-   Experience using remote support and remote desktop tools
-   Ability to work independently as well as collaboratively within a team
-   Structured, solution-oriented, and quality-focused approach to work
-   Resilience and ability to manage multiple priorities

**Nice to have**

-   Knowledge of IT Service Management (ITSM) processes
-   Experience with ServiceNow
-   ITIL certification
-   Previous experience in retail or customer-facing environments

## Benefits

-   Flexible working arrangements with up to 100% remote work within Hungary
-   Opportunity to work in an international and multicultural environment
-   Exposure to large-scale IT operations and enterprise-level support processes
-   Professional development opportunities, training programs, and certifications
-   Long-term career growth within a rapidly expanding organization
-   Supportive team culture and collaborative working environment
-   Challenging projects and the opportunity to work with global stakeholders