# Duty Baggage Services Supervisor

**Company:** [ΟΜΙΛΟΣ ΓΕΚ ΤΕΡΝΑ / GEK TERNA GROUP](http://jobs.workable.com/companies/uvRcU4dhGr1QhjjLFAdLkC.md)
**Location:** Heraklion, Greece
**Workplace:** on site
**Employment type:** Full-time
**Department:** INTERNATIONAL AIRPORT HERAKLION CRETE

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## Description

**International Airport of Heraklion, Crete S.A.** is currently looking for a:

**Duty Baggage Services Supervisor**

**Responsibilities**

-   Supports the BHS operational readiness, activation and transition (ORAT), including commissioning, testing, readiness reviews, operational trials and go-live preparations.

-   Validates baggage processes, system interfaces and operational procedures.

-   Develops, tests and activates SOPs, contingency plans, and manual fallback procedures, coordinating recovery actions when required.

-   Participates in risk assessments, safety and security reviews, ensuring that identified hazards are tracked and resolved.

-   Supports baggage service standards, KPIs, reporting and escalation activities, in accordance with the Airport Emergency Plan and applicable procedures.

-   Coordinates operational familiarization with airlines, ground handlers, security, and other airport stakeholders.
-   Monitors and verifies BHS performance, baggage flows, and operational constraints.
-   Ensures compliance with safety procedures within baggage handling areas.
-   Coordinates the immediate operational response to faults, disruptions baggage delays, peak periods and irregular operations, balancing safety, service, and operational needs.
-   Analyzes KPIs, identifies trends, supports occurrence investigations, and drives corrective and preventive actions for continuous improvement.
-   Supports occurrence reporting, investigations, and corrective or preventive actions.

**Requirements**

-   Technical diploma or equivalent qualification in engineering, aviation, logistics or a related discipline
-   Relevant training or certification in airport operations, safety, incident management, aviation security or BHS systems is desirable
-   Minimum 3 years of experience in  a related field (e.g. airport operations, baggage handling, logistics)
-   Experience in a shift-based operational environment
-   Previous supervisory or team-lead experience is strongly preferred
-   Experience in BHS commissioning, ORAT, integrated trials or airport opening is desirable
-   Demonstrable experience coordinating incidents, service disruptions or contingency operations is required
-   Excellent command of English both oral and written
-   Knowledge of Greek language is strongly preferred
-   Ability to interpret operational and technical information from systems such as BHS supervisory controls, BRS, EDS, SCADA, AODB, BMS or CMMS

**Competencies**

-   Strong operational leadership and decision-making
-   Excellent communication, coordination and stakeholder management skills
-   Strong problem-solving, organizational and analytical skills
-   Proactive, resilient, and customer focused, with commitment to safety and continuous improvement