# Indoor Customer Care Executive (B2B)

**Company:** [Rentokil Initial](https://jobs.workable.com/companies/fPa2RXiP9GqzdAcEKZVYa9.md)
**Location:** Ho Chi Minh City, Vietnam
**Workplace:** on site
**Employment type:** Full-time
**Department:** ASIA & MENAT

[Apply for this job](https://jobs.workable.com/view/83b4fa91-af0a-431f-87e4-faf4adb2f7b7)

## Description

**PURPOSE:**

-   Enhance and extend the Rentokil Initial’s business by representing the Company to prospective clients via phone calls
-   To monitor each customer’s evolving needs and manage the account to ensure customer satisfaction and long-term relationship

**DUTIES & RESPONSIBILITIES:**

-   Renew service contracts with customers in Tier 4.
-   Responsible for selling consumable products by receiving orders from existing or potential customers.
-   Understand features, advantages, and disadvantages of the products & services as well as competitors’ one.
-   Contact with customer and record all customers’ information in the report of customer’s information.
-   Planning for week’s work, month for approval and complying with the approved plans.
-   Coordinate with Operations Dept to complete the service and meet the customers’ requirements.
-   Receive and handle complaints from customers regarding product quality, delivery time, etc.
-   Respond to termination notices & follow up the process of contract’s liquidation
-   Other tasks are required by Line Manager

## Requirements

-   Graduated from College/University with major in Business Administration, Customer Service, Technical fields with the same level in foreign companies.
-   Have at least 01 years’ experience in the field of sales and/or customer service
-   Good working behavior
-   Able to work independently and hard working in a multitask function
-   Able to solve problems well
-   Have responsibility and ability of management
-   Skill of communication in English
-   Having knowledge on accounting is preferable.
-   Good health & willing to visit outside.

## Benefits

\- Monthly incentive, 13th-month salary, annual bonus

\- Rewards on Tet/Holidays/Birthday/Length of Services

\- 24/24 accident insurance, full compulsory insurance, Annual health check

\- Global working environment, Career Development