# Call Center Registered Nurse - Evergreen

**Company:** [MPF Federal](http://jobs.workable.com/companies/maq77nE2h2RS8N5XkH2YKu.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/8411272f-a77d-4e63-9ab8-f4c64372ef12)

## Description

**Ready to Bring Your Acute Care Skills Home? Join Our Remote RN Team Supporting Our Military Communities!**

Are you a seasoned ER or Med-Surg nurse looking for a meaningful, mission-driven role that lets you care for others _without_ the scrubs and long drives to the hospital?

**MPF Federal** is hiring **Remote Telehealth Triage Nurses (RNs)** to join our 24/7 Nurse Advice Line—**supporting veterans and their families—all from the comfort of your home.**

This isn’t just a job; it’s your chance to use your clinical expertise, empathy, and critical thinking skills to guide patients through their toughest moments—all while achieving better work-life balance.

### **Pay & Perks**

-   **$35.00/hr** base rate
-   Evening, night, and weekend differentials may apply
-   **100% Remote – Work From Home**
-   Most schedules **include Saturday and Sunday** and **do not rotate**

### **Shifts Available (Share Your Schedule Preference!)**

-   **Day Shifts**
-   **Evening Shifts**
-   **Night Shifts**

### **Training**

-   Approximately 6 Weeks Paid Training | Monday–Friday, 8:00 AM – 4:30 PM

### Start Date:

-   We hire for this position on a rolling basis with multiple start dates throughout the year. This posting is evergreen and represents ongoing hiring needs. Selected candidates will receive specific start-date options during the recruitment process.

**What You’ll Do**

-   **Triage Symptoms:** Assess callers using evidence-based protocols
-   **Deliver Immediate Care Advice:** Recommend next steps, from self-care to urgent care, calmly and confidently
-   **Offer Health Education:** Counsel patients on medications, test results, and chronic condition management
-   **Crisis Triage:** Handle behavioral health, emergency, and complex calls with empathy and grace
-   **Document Interactions:** Accurately chart calls in our EHR and follow compliance protocols
-   **Team Collaboration:** Work closely with a supportive leadership team and fellow remote RNs

**If you're an experienced nurse with a calm voice, a critical mind, and a heart for service—this is your moment to make a real difference.**

**Apply now and be the steady hand guiding military families when they need it most—right from your home.**

## Requirements

### **You’re a Great Fit If You Have:**

-   **5+ Years of Recent Hands-On Acute Care RN Experience**

-   _ER or Med-Surg strongly preferred_

-   Current **Compact RN License** in good standing from the state you are physically in
-   BSN Degree from an accredited American university
-   Confidence with **phone-based care** and **multi-screen computer systems**
-   Strong clinical judgment, emotional intelligence, and documentation skills
-   A mission-first mindset and passion for serving military-connected communities

### Bonus Points If You Also Have:

-   Experience with **behavioral health**, **mother-baby**, and/or **peds**
-   Past work in **telehealth, triage**, or **call center nursing**
-   Familiarity with **military healthcare systems** or **VA patients**

### Tech & Work Environment:

-   Must have a **hard-wired Ethernet internet connection** (Wi-Fi only, satellite, or radio internet is not acceptable)
-   Quiet, distraction-free **home office space** with a door for HIPAA compliance
-   **Metrics-driven environment** – you’ll need to meet quality, handle time, and documentation goals

### Federal Requirements:

-   Must be a **U.S. Citizen**
-   Ability to pass a **Public Trust Background Check & Drug Screening** per federal guidelines
-   Must be willing and able to obtain licenses in all 50 states (we support you here!)

## Benefits

**For nurses on our advice line, we will assist with licensure in all 50 states within the first 90 days of hire.**

MPF Federal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. We offer a competitive compensation package including a competitive salary, medical benefits, PTO, holiday pay and more.