# Zone Head

**Company:** [Shively Diversified Management Services](https://jobs.workable.com/companies/uAVJezFtqLWAbEQZ3JicUg.md)
**Location:** Auburn Hills, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** Shively Diversified Management Services

[Apply for this job](https://jobs.workable.com/view/844fc1ac-d554-4b6d-b9be-40afdcece1e9)

## Description

**Role Summary**

**Current below**  
The Zone Head / Tech Centre Head is responsible for end-to-end performance of the assigned region, including sales growth, demo effectiveness, service quality, team discipline, and customer satisfaction.

This is a hands-on leadership role focused on execution, accountability, and team productivity.

**Suggested below**  
The Zone Head / Tech Centre Head is responsible for full regional ownership, including sales growth, demo effectiveness, service execution, team performance, and customer satisfaction. This role leads the Tech Centre as both a commercial and operational hub, ensuring disciplined execution across Sales, Applications, Service, and Administration.

This is a hands-on leadership role requiring strong field presence, execution discipline, and accountability for results.

**Essential Functions & Key Responsibilities**

**1) Regional Business Ownership**

**Current below**  
• Own regional revenue, margin, and growth plan  
• Drive territory development and customer acquisition  
• Ensure pricing discipline and healthy order conversion  
• Monitor competitor activity and market dynamics

**Suggested below**  
**1) Regional Business Ownership**  
• Own regional revenue, margin, and growth objectives.  
• Drive territory development, customer acquisition, and account expansion.  
• Enforce pricing discipline and healthy order conversion practices.  
• Monitor competitor activity, market trends, and customer demand dynamics.

**2) Team Leadership & Development**

**Current below**  
• Lead and manage Sales, Applications, Service, and Admin teams  
• Set clear targets and performance expectations  
• Conduct regular performance reviews and coaching  
• Build a culture of accountability, discipline, and collaboration

**Suggested below**  
**2) Team Leadership & Development**  
• Lead and manage cross-functional teams including Sales, Applications, Service, and Administration.  
• Set clear targets, KPIs, and performance expectations across functions.  
• Conduct regular performance reviews, coaching, and corrective action where required.  
• Build a culture of accountability, execution discipline, and cross-functional collaboration.

**3) Sales & Funnel Governance**

**Current below**  
• Review sales funnel, forecasts, and projections weekly  
• Ensure realistic closure timelines and clean CRM data  
• Analyze lost orders and drive corrective actions  
• Support key negotiations and strategic accounts

**Suggested below**  
**3) Sales & Funnel Governance**  
• Review sales funnel, forecasts, and projections on a regular cadence.  
• Ensure realistic closure timelines, disciplined CRM hygiene, and forecast accuracy.  
• Analyze lost orders and drive corrective actions and process improvements.  
• Support key negotiations, strategic accounts, and high-impact opportunities.

**4) Demo & Tech Centre Excellence**

**Current below**  
• Ensure demo machines are fully operational and utilized effectively  
• Drive demo planning, execution, and conversion  
• Oversee application readiness and technical support quality  
• Maintain Tech Centre infrastructure and standards

**Suggested below**  
**4) Demo & Tech Centre Excellence**  
• Ensure demo machines are fully operational, calibrated, and effectively utilized.  
• Drive disciplined demo planning, execution, and demo-to-order conversion.  
• Oversee application readiness, technical quality, and demo preparation standards.  
• Maintain Tech Centre infrastructure, safety, and operational standards.

**5) Service Quality & Customer Satisfaction**

**Current below**  
• Ensure timely installation, commissioning, and service response  
• Monitor service KPIs and customer feedback  
• Coordinate with Central Warehouse & Repair Centre for escalations  
• Drive root cause analysis and continuous improvement

**Suggested below**  
**5) Service Quality & Customer Satisfaction**  
• Ensure timely installation, commissioning, and responsive service support.  
• Monitor service KPIs, customer feedback, and repeat issue trends.  
• Coordinate with Central Warehouse, Parts, and Repair Centres for escalations.  
• Drive root cause analysis and continuous improvement initiatives.

**6) Coordination & Reporting**

**Current below**  
• Coordinate with Country Head on strategy and execution  
• Submit regular performance reports (sales, service, operations)  
• Ensure compliance with company processes and policies

**Suggested below**  
**6) Coordination & Reporting**  
• Coordinate closely with the Country Head on strategy, execution, and priorities.  
• Submit regular performance reports covering sales, service, and operations.  
• Ensure compliance with company processes, policies, and reporting cadence.

**Performance Metrics (KPIs)**

**Current below**  
• Regional revenue and margin achievement  
• Forecast accuracy  
• Demo-to-order conversion rate  
• Service SLA compliance and customer satisfaction  
• Team productivity and retention  
• Discipline in reporting and execution cadence

**Suggested below**  
• Regional revenue, margin, and growth achievement  
• Forecast accuracy and pipeline quality  
• Demo-to-order conversion rate  
• Service SLA compliance and customer satisfaction  
• Team productivity, capability development, and retention  
• Discipline in reporting, cadence, and execution

## Requirements

**Qualifications & Experience**

**Current below**  
• Bachelor’s degree in Engineering or Business  
• 12–20 years experience in CNC machine tools or capital equipment industry  
• Proven experience managing cross-functional teams  
• Strong commercial and technical understanding  
• Ability to lead by example in a field-oriented environment

**Suggested below**  
• Bachelor’s degree in Engineering, Manufacturing, or Business; advanced degree preferred.  
• 12–20 years of experience in CNC machine tools or capital equipment industries.  
• Proven experience leading cross-functional teams across sales, applications, and service.  
• Strong commercial acumen combined with solid technical understanding.  
• Ability to lead by example in a field-oriented, execution-driven environment.

**Work Environment & Physical Demands**

Combination of office, Tech Centre, and customer-site environments with exposure to manufacturing hazards such as noise, electricity, heavy equipment, and automated/manual machinery.  
Physical demands include frequent travel, standing, walking, site visits, operating a vehicle, and periodic lifting/pushing/pulling of equipment or materials.