# Assistant Housekeeping Manager **Company:** [Millennium Hotels and Resorts](null/companies/44qrjFFDqVPMCFanufiQ7j.md) **Location:** Sunnyvale, United States **Workplace:** on site **Employment type:** Full-time **Department:** M Social Sunnyvale [Apply for this job](null/view/8454a9a2-cd25-4f2e-8a63-6b15ff38843b) ## Description ![](https://workablehr.s3.amazonaws.com/uploads/photos/700167/224a079236d2cf211d733069fadb2bc1.png) ![](https://workablehr.s3.amazonaws.com/uploads/photos/700167/d105ff56c2de27b03803749fd6c03f9a.jpg) **Hotel Name:** M Social Sunnyvale **Location:** Onsite – Sunnyvale, CA **Salary Range:** $75,000.00 - $80,000.00 ### **Join the Team at M Social Sunnyvale** At **M Social Sunnyvale**, we don’t just welcome guests—we create moments, spark connections, and bring energy to every interaction. Designed for the _young at heart_, M Social delivers a bold and vibrant hospitality experience. ### **About M Social Sunnyvale** As the first ground-up M Social in the U.S., this innovative property features 263 rooms, a dynamic courtyard, and the signature Beast & Butterflies social hub. Located in Silicon Valley, the hotel blends technology, design, and social connectivity to create a unique guest experience. As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach." At Millennium, we are guided by our core values: - **Passion for Hospitality** – Delivering meaningful and memorable guest experiences - **Entrepreneurial** – Taking ownership and acting with agility - **Innovation & Progressive** – Continuously improving how we operate and serve - **Solutions & Results Oriented** – Staying adaptable and focused on results These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams. ### About the Role As our **Assistant Housekeeping Manager**, you will support the Housekeeping Manager in leading the daily operations of the Housekeeping department while ensuring guest rooms, public spaces, and back-of-house areas consistently meet M Social's high standards of cleanliness, presentation, and safety. This role is ideal for an organized, service-focused leader who enjoys developing teams, maintaining exceptional quality standards, and creating memorable guest experiences through operational excellence. **Your Impact – Housekeeping Leadership** You will play a key role in maintaining the hotel's appearance and overall guest satisfaction by supporting housekeeping operations, coaching team members, and ensuring efficient workflows. Your leadership will foster a culture of accountability, teamwork, and attention to detail while delivering an exceptional hospitality experience. **What You'll Be Doing** **Housekeeping Operations** - Assist the Housekeeping Manager in overseeing the daily operations of the Housekeeping department - Coordinate room assignments and staffing to ensure efficient daily operations - Ensure guestrooms, public areas, meeting spaces, and back-of-house areas meet brand cleanliness and presentation standards - Conduct routine inspections of guestrooms and public spaces to ensure quality and consistency - Assist in managing daily room readiness to support Front Office operations and guest arrivals **Team Leadership** - Supervise, coach, and support Room Attendants, Housepersons, Laundry Attendants, and Public Area Attendants - Assist with hiring, onboarding, training, and performance development of housekeeping employees - Provide ongoing coaching, recognition, and constructive feedback to improve performance - Promote teamwork, accountability, and a positive work environment - Serve as Manager on Duty for the department in the Housekeeping Manager's absence **Guest Experience** - Respond promptly and professionally to guest requests and concerns - Resolve housekeeping-related guest issues with urgency and a solutions-oriented approach - Collaborate with Front Office and other departments to ensure an exceptional guest experience - Ensure guest preferences and special requests are communicated and fulfilled whenever possible **Quality Assurance** - Perform detailed inspections of guest rooms and public areas - Monitor housekeeping productivity, cleanliness scores, and guest satisfaction metrics - Ensure adherence to brand standards, company policies, and departmental procedures - Maintain inventory standards for linens, guest supplies, and cleaning products **Safety & Compliance** - Ensure compliance with OSHA standards, safety procedures, and chemical handling requirements - Promote safe work practices and proper use of personal protective equipment (PPE) - Maintain compliance with sanitation, infection prevention, and housekeeping protocols - Report maintenance concerns promptly through established work order procedures **Inventory & Administrative Support** - Assist with inventory counts and ordering of housekeeping supplies, linens, and equipment - Monitor labor productivity and assist with scheduling to support operational needs - Maintain accurate records, inspection reports, and departmental documentation - Help manage departmental expenses while maintaining service excellence **Continuous Improvement** - Identify opportunities to improve efficiency, productivity, and guest satisfaction - Support departmental initiatives focused on sustainability and operational excellence - Encourage innovation and continuous learning within the housekeeping team ## Requirements - Passion for hospitality and delivering exceptional guest service - Strong leadership, communication, and organizational skills - Excellent attention to detail and commitment to quality - Ability to prioritize multiple tasks in a fast-paced environment - Strong problem-solving and decision-making abilities - Flexibility to work mornings, evenings, weekends, holidays, and varying schedules as business demands **Leadership Requirements** - Previous supervisory or leadership experience in housekeeping or hospitality operations - Ability to motivate, coach, and develop employees - Strong organizational and time management skills - Ability to lead by example while fostering a positive and collaborative team environment - Experience managing productivity, quality standards, and operational priorities **Technical / Role-Specific Requirements** - Minimum 2–4 years of housekeeping experience, preferably in a hotel environment - Previous supervisory experience preferred - Knowledge of housekeeping procedures, cleaning chemicals, equipment, and sanitation standards - Experience conducting room inspections and maintaining brand quality standards - Familiarity with hotel property management systems (PMS) and housekeeping management software preferred - Understanding of inventory management and labor scheduling - Ability to maintain confidentiality and professionalism when working in occupied guestrooms **Preferred Qualifications** - Luxury, lifestyle, or full-service hotel experience preferred - Bilingual skills are a plus - Experience with Forbes, AAA, or brand quality standards is beneficial - CPR/First Aid certification is a plus **Physical Requirements** - Ability to stand and walk for extended periods - Frequently bend, reach, lift, push, and pull up to 40 pounds - Ability to inspect guestrooms thoroughly and move throughout all hotel areas - Comfortable working in a fast-paced environment with frequent movement throughout the property **Education** - High school diploma or equivalent required - Associate's or Bachelor's degree in Hospitality Management or a related field preferred - Equivalent combination of education and relevant experience will be considered ## Benefits At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success: - Medical, Dental & Vision Insurance - Company-paid Life and AD&D Insurance - Short-Term and Long-Term Disability Coverage - 401(k) Retirement Plan with Company Match (where applicable) - Paid Time Off & Paid Holidays - Hotel Room Discounts across our global portfolio - Employee Assistance Program (EAP) _Benefits eligibility and offerings are subject to plan terms and company policy._ **Why Join Us** At Millennium Hotels & Resorts, you’re not just taking on a role—you’re joining a global organization committed to people, performance, and growth. Whether you’re supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results. If you’re looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.