# Customer Experience Associate-Cebu

**Company:** [Angkas](http://jobs.workable.com/companies/2RavoVnPLSnzAig9i8UV2c.md)
**Location:** Cebu City, Philippines
**Workplace:** on site
**Employment type:** Full-time
**Department:** Service Excellence

[Apply for this job](http://jobs.workable.com/view/845c4ded-2688-45e9-bcb1-49eba3fe82e6)

## Description

-   Unresolved Error, Application Issue reporting and follow through, F2F application error assistance 
-   Inter Departmental coordination, process recommendation and follow through
-   Infrastructure and Technology
-   Responds to customer inquiries by phone (inbound and outbound), e-mail, or chat to provide problem resolution.
-   Deliver outstanding service to our high-value customers by providing outstanding service and solutions to grow customer relationships.
-   Provide personalized customer service by responding to the needs of the customers.
-   Participate in ongoing training and development programs.
-   Achieve or exceed daily/monthly targets and other key objectives assigned by your Immediate Supervisor.
-   Adhere to company policies and procedures.
-   Accept other associated responsibilities and projects as the need arises.  
      
    

Competencies for the Job 

-   Customer Service Support
-   Troubleshooting
-   Records Management
-   Customer Experience Management
-   Customer Advocacy
-   Critical Thinking and Problem Solving
-   Relationship Building
-   Effective Communication
-   Customer-Centric Mindset
-   Results-Driven Execution

## Requirements

-   High school diploma or equivalent
-   At least 6 months of BPO or relevant customer service experience
-   Good communication skills in English and Tagalog, Bisaya is a plus
-   Amenable to working on a shifting schedule and working full onsite

## Benefits

Why join Angkas?

-   Freedom of work
-   Work life balance
-   Opportunities for promotion
-   Start-up environment
-   Multi-cultural and Agile work environment
-   Diversified use of technology