# Hotel Front Desk Agent Floater (7am-3pm, 3pm-11pm, 11pm-7am)

**Company:** [Tru by Hilton McKinney](http://jobs.workable.com/companies/7TDSHzkjGvaALAnKrb66nX.md)
**Location:** McKinney, United States
**Workplace:** on site
**Employment type:** Part-time

[Apply for this job](http://jobs.workable.com/view/8479bd5f-b31a-4701-809e-41b3f294d6dd)

## Description

**We are now accepting motivated individuals to join our Front Desk team here at the Tru by Hilton in McKinney,TX!!**

Full Job Description

**SUMMARY:** Responsible for greeting guests, taking reservations, providing guest service and settling guest accounts upon completion of their stay.

**ESSENTIAL DUTIES AND RESPONSIBILITIES:**

-   Greets, checks in, and assigns rooms to guests
-   Promptly and effectively deals with guest requests and complaints
-   Answers phone calls and routes appropriately, takes accurate messages, makes reservations and uses upselling techniques as directed by General Manager or sales team
-   Assists sales and marketing efforts as directed by General Manager
-   Handles confidential information with high integrity
-   Maintains accurate cash, accounting, and reservation records
-   Responsible for all cash and credit card transactions so that drawers balance at the end of each shift
-   Answers guest inquiries about area attractions, hotel services, directions or reservations
-   Conducts wake up calls as requested
-   Records pertinent guest information and issues in log book for opening managers review
-   Keeps communal areas and lobby clean
-   Assists breakfast hosts in replenishing food or supplies and cleaning as directed
-   Assists with laundry as directed
-   Follows company policies and procedures
-   Other duties as assigned by supervisor or management

**QUALIFICATIONS :**

**Education/Experience:** High School Diploma or GED equivalent. Minimum of three months hotel guest service experience or equivalent training and experience. Hilton PEP experience preferred.

**Working Conditions:**

-   May be required to work nights, weekends, and holidays.
-   Will be required to work in a fast-paced environment.

Job Types: Full-time, Part-time

Pay: Based on experience

Expected hours: 40 per week

Schedule:

-   8 hour shift
-   Day shift
-   Holidays
-   Monday to Friday
-   Night shift
-   Weekends as needed

Experience:

-   Hotel Experience: 1 year (Required)
-   Customer Service: 1 year (Required)

## Requirements

-   Work experience as a Hotel Front Desk Agent, Receptionist or similar role
-   Experience with hotel reservations software, like PEP
-   Understanding of how travel planning websites operate, like Booking and TripAdvisor
-   Customer service attitude
-   Excellent communication and organizational skills

## Benefits

Hilton Employee Discount after 60 days