# Front Desk Agent - Mandarin Speaker | AYANA Midplaza, JAKARTA

**Company:** [AYANA Hospitality](http://jobs.workable.com/companies/4gU6PGSkL9VHY82yX1chH9.md)
**Location:** Central Jakarta, Indonesia
**Workplace:** on site
**Employment type:** Full-time
**Department:** AYANA Jakarta

[Apply for this job](http://jobs.workable.com/view/85729b16-22d2-4bd1-88ba-bf730c18c5b4)

## Description

### Key Responsibilities:

-   Perform smooth check-in and check-out processes for guests.
-   Manage room reservations, cancellations, and modifications with attention to detail.
-   Provide guests with accurate information regarding hotel services, amenities, and local attractions.
-   Handle guest inquiries and complaints professionally and efficiently.
-   Coordinate with housekeeping and maintenance to ensure room availability and guest satisfaction.
-   Process payments and maintain accurate financial records of transactions.

## Requirements

-   Fluency in Mandarin and English; additional language proficiency is a plus.
-   Prior experience in a customer-facing role, preferably in a hotel or front desk setting.
-   Strong communication, interpersonal, and organizational skills.
-   Proficient in hotel management software (PMS Opera is a plus).
-   Ability to work flexible hours, including weekends and holidays.
-   Strong customer service orientation and a friendly demeanor.