# Claims Support Specialist - Insurance Follow-Up & Records Retrieval

**Company:** [Bush & Bush Law Group](http://jobs.workable.com/companies/7Ssmp5aocypLXTx3ysxVa8.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Claims Department

[Apply for this job](http://jobs.workable.com/view/8572f7c8-9f69-484d-a35c-e577be42c23e)

## Description

**About Bush & Bush Law Group**

  
Bush & Bush Law Group is committed to providing exceptional legal representation while maintaining a culture of accountability, teamwork, and continuous improvement. We are looking for professionals who are proactive, detail-oriented, and committed to supporting attorneys and clients at the highest level.

**Position Overview:**

We are seeking professional, English-speaking Claims Support Specialists to join our team. These positions will be dedicated exclusively to communicating with insurance adjusters and obtaining police reports to support our personal injury practice.

## Requirements

**Key Responsibilities:**

-   Contact insurance adjusters to verify claim status and obtain claim information.

-   Follow up on Letters of Representation and claim acknowledgments.
-   Request and obtain police reports from law enforcement agencies.
-   Document all communications accurately within the case management system.
-   Track outstanding requests and follow up as needed.
-   Obtain adjuster contact information, including direct phone numbers and email addresses.
-   Escalate issues or delays to management when appropriate.
-   Maintain organized records and ensure timely updates to case files.

**Qualifications:**

-   Excellent English verbal and written communication skills.
-   Strong phone etiquette and professionalism.
-   Prior experience in customer service, claims, insurance, legal support, or call center environments preferred.
-   Strong organizational and follow-up skills.
-   Ability to manage multiple tasks and meet deadlines.
-   Comfortable making a high volume of outbound calls.
-   Proficient with Microsoft Office and web-based systems.

## Benefits

-   **Positive Culture:** Be part of a supportive and innovative team.
-   **Impactful Role:** Play a critical role in shaping the future of a growing firm.
-   **Professional Growth:** Opportunities for career advancement and ongoing professional development.
-   **Work-Life Balance:** Flexible work arrangements to support a healthy balance between personal and professional life.