# Customer Success COOP

**Company:** [COGNNA](http://jobs.workable.com/companies/aydG9Ro7dyw3ZVzTVH8fxU.md)
**Location:** Riyadh, Saudi Arabia
**Workplace:** on site
**Employment type:** Temporary

[Apply for this job](http://jobs.workable.com/view/858b7c16-a6e1-47ae-a51d-3ea42623da85)

## Description

We are looking for a motivated and customer-focused Customer Success COOP to join our team. In this role, you will help our Customer Success Managers (CSMs) ensure our clients achieve their goals using our products. This is a fantastic opportunity to learn the ins and outs of customer relationship management, tech onboarding, and account growth in a fast-paced environment.

**🔧 Key Responsibilities**

-   Assist the Customer Success team with day-to-day administrative tasks and account maintenance.
-   Help prepare data and reports for client check-ins, onboarding sessions, and quarterly business reviews (QBRs).
-   Respond to basic customer inquiries and route complex issues to the appropriate team members.
-   Monitor customer health metrics and flag accounts that may need proactive outreach.
-   Assist in updating and maintaining customer records in our CRM system (e.g., HubSpot).
-   Help gather and organize customer feedback to share with the Product and Sales teams.
-   Visit clients and maintain close relationships.

## Requirements

**💼 Experience:**

-   Currently enrolled in or recently graduated from a university program (Business, administration, IT, or related fields).
-   Excellent written and verbal communication skills in Arabic and English.
-   Strong organizational skills and an eye for detail.
-   A natural problem-solver with a positive, client-first mindset.
-   Comfortable learning new software and navigating basic tech platforms.

**🤝 Bonus Requirements (Nice-to-Have)**

-   Cybersecurity Interest/Experience: Basic knowledge of cybersecurity concepts, or a strong interest in learning about the cybersecurity industry.

**🤝 Soft Skills:**

-   Exceptional problem-solving skills with the ability to work independently.
-   Strong communication and interpersonal skills, with an ability to articulate technical concepts to diverse audiences.
-   A proactive, detail-oriented, and self-motivated work ethic.

## Benefits

🚀 **Impact that Matters** – Build products that shape the future of cybersecurity and protect organizations globally.

💡 **Continuous Growth** – Access to certifications, trainings, and opportunities to sharpen your expertise.

📈 **Ownership Mindset** – Benefit from our **benefits program** and grow with COGNNA's success.

🤝 **Culture of Trust** – We empower talent, encourage ownership, and celebrate real outcomes.

🏢 **On-Site Collaboration** – Be at the heart of innovation in our Riyadh office, working side by side with passionate experts.