# Customer Support Representative ( 1-French & 1-German Speaking)

**Company:** [Blys](http://jobs.workable.com/companies/gxhtTNcQpM4sK2FZjbWUjb.md)
**Location:** Lalitpur, Nepal
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Operations

[Apply for this job](http://jobs.workable.com/view/85d0303a-7826-4503-b394-7600c6949473)

## Description

Blys is looking for a motivated and customer-focused Customer Support Representative who is fluent in French and/or German to join our growing team. If you enjoy helping customers, solving problems, and creating great service experiences, we'd love to hear from you.

𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬

-   Respond to customer inquiries via chat, email, and/or phone in a professional and friendly manner
-   Support French and/or German-speaking customers with bookings, questions, and issue resolution
-   Provide accurate information about Blys services, policies, and processes
-   Coordinate with internal teams to resolve customer concerns efficiently
-   Maintain clear records of customer interactions and follow-ups
-   Ensure a positive customer experience at every touchpoint

## Requirements

-   Fluency in French or German is required; native-level proficiency is preferred
-   Good English communication skills
-   Previous experience in customer support, hospitality, call centre, or client service is preferred
-   Strong problem-solving and communication skills
-   Patient, empathetic, and professional attitude
-   Ability to work independently and manage customer conversations effectively
-   Candidates based in Nepal are preferred

## Benefits

-   Opportunity to work with an international customer base
-   Supportive and collaborative team environment
-   Growth opportunities within customer experience and operations
-   Remote-friendly work setup, depending on business needs
-   Competitive salary package