# Remote Support Engineer

**Company:** [Fuku](https://jobs.workable.com/companies/cVzy4Zi49yLx9EZznjyX2v.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time

[Apply for this job](https://jobs.workable.com/view/86b2ac50-f23b-4280-ae69-a19522db53e8)

## Description

[https://www.appzgate.com/](https://www.appzgate.com/)  
Working Hours  
• Monday: Off  
• Tuesday to Friday: 5:00 PM – 11:00 PM  
• Saturday & Sunday: 9:00 AM – 11:00 PM  
Work Arrangement: Work from Home (Remote)  
Job Responsibilities  
• Provide technical support to external customers using POS systems.  
• Troubleshoot and resolve POS software, system configuration, and functional issues.  
• Assist customers with POS system setup, configuration, and usage.  
• Handle customer requests for new functions, features, and system enhancements.  
• Work with the development team to communicate requirements, investigate technical issues, and follow up on bug fixes or feature requests.  
• Guide customers through troubleshooting via WhatsApp, phone calls, and remote support tools.  
• Follow up on reported issues to ensure timely resolution.  
Job Requirements  
• Relevant experience in IT Support, Technical Support, or POS System Support is required.  
• Experience supporting external customers or clients, rather than only providing internal IT support.  
• Good troubleshooting skills and ability to understand POS software functionality.  
• Experience handling system configuration, feature requests, or coordinating with developers is an advantage.  
• Good communication and problem-solving skills.  
• Able to work independently in a remote environment.  
• Willing to work the stated evening and weekend schedule.