# Front Desk Night Associate

**Company:** [Diamond Property Services](https://jobs.workable.com/companies/dUA8wcyYAsfGHNywNJCFsT.md)
**Location:** Mississauga, Canada
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](https://jobs.workable.com/view/86d60a5f-b1b6-4886-9df5-eeb55d32a315)

## Description

Job Overview

We are seeking a dedicated and professional Front Desk Associate to join our team. The ideal candidate will serve as the first point of contact for residents and visitors, providing exceptional customer service in a residential environment.

Duties

-   Greet residents and visitors warmly, ensuring a positive first impression.
-   Meets and greets residents; checks guests and service providers in/out.
-   Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.
-   Responds to call-outs by scheduling a replacement or filling in 24 hours a day.
-   Oversees and schedules all Front Desk staff for building.
-   Maintains schedules and timesheets/cards for payroll purposes.
-   Keeps track of activity logs, incident reports for the Manager’s review.
-   Works closely with the Front Desk Associates and assists to fill shifts when needed.
-   Provides training for all new hires assigned to property.
-   Assists in investigations, tape/log reviews for any unusual incidents.
-   Monitors Emergency Response System.
-   Monitors and controls Electronic Security Control Systems.
-   Responds to emergency situations in a timely and efficient manner
-   Monitors and controls access to the building.
-   Maintains daily log, records and forms.
-   Resolves and follows-up on all complaints/issues.
-   Maintains a safe and secure environment throughout the building/property(s).
-   Follows safety procedures and maintains a safe work environment.
-   May be assigned other duties by the on-site property manager.

If you are passionate about providing outstanding service and have the skills necessary for this role, we encourage you to apply for the Front Desk Associate position.

## Requirements

### Experience

-   Works independently, with minimized supervision.
-   Demonstrates excellent customer service, communication and time management skills.
-   2 years of Concierge/Security experience (required)
-   Experience handling telephone-based interactions.
-   Experience communicating clearly with residents, visitors, or service providers.
-   Experience responding calmly and efficiently to emergencies.

### Schedule

-   8 hour shift
-   Night shift
-   Weekends as needed

### Language

-   English (required)

### Licence/Certification

-   Security License (required)

### Eligibility

-   Eligible to work in Canada.

## Benefits

Diamond offers benefits including 80% dental and vision coverage after a 3-month probation period, along with opportunities for growth.