# Onsite Support Engineer (Dublin)

**Company:** [D-ploy](http://jobs.workable.com/companies/awapV3KdazE1pLMLSBAfQD.md)
**Location:** Dublin, Ireland
**Workplace:** on site
**Department:** IOPS

[Apply for this job](http://jobs.workable.com/view/8710075d-40a2-4ef1-a18d-8e7a83ac690a)

## Description

D-ploy is an **IT** and Engineering Solutions company with operations across EMEA, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA. 

We deliver innovative **IT** services and solutions to industry-leading clients, focusing on reliability, efficiency, and long-term partnerships that enhance **IT** productivity and business value. 

We are currently looking for an **IT** Onsite Support Technician to support end-users in a professional and regulated environment in Dublin.

**Tasks and Responsibilities** 

-   Provide first and second level IT support (hardware, software, mobile devices, and peripherals) 

-   Act as the primary onsite point of contact for end-user IT issues 

-   Troubleshoot incidents and service requests via ticketing system (ServiceNow) 

-   Deliver prompt and professional user support (desk-side and remote) 

-   Document all activities and resolutions accurately in the ticketing system 

-   Support IT onboarding for new employees (equipment setup, user guidance) 

-   Maintain and contribute to knowledge base documentation 

-   Support continuous service improvement initiatives

## Requirements

-   Fluent English (written and spoken) 

-   Minimum 2+ years of experience in IT support / onsite support role 

-   Strong troubleshooting skills in Windows environment and standard IT tools 

-   Experience with ticketing systems (e.g., ServiceNow) 

-   Excellent communication and customer-oriented mindset 

-   Ability to work independently in an onsite client environment 

-   Well-organized, reliable, and detail-oriented 

-   Experience in regulated environments (e.g., GxP) is a plus 

-   Ability to provide a clean criminal record extract (not older than 3 months)

## Benefits

-   Broad range of tasks and responsibilities 

-   Friendly and international working environment 

-   Professional development opportunities 

-   Referral program (“Fishing for Friends”) 

-   Company-sponsored events 

Is **IT** in your DNA? Join us and help deliver **IT** where it counts.