# Dutch and English Customer Service Agent for Digital Enterprise

**Company:** [Patrique Mercier Recruitment By Nellie](http://jobs.workable.com/companies/18zWHQZSzSMzyM23y2Mxqm.md)
**Location:** Sofia, Bulgaria
**Workplace:** on site
**Employment type:** Full-time
**Department:** Dutch

[Apply for this job](http://jobs.workable.com/view/872b90d6-76e7-4c62-8c4e-0c5e85158a24)

## Description

Patrique Mercier Recruitment FR is pleased to present an exciting opportunity for a Dutch and English Customer Service Agent for a leading Digital Enterprise. This role is perfect for individuals who are passionate about technology and customer support, eager to assist clients in navigating digital solutions effectively.

  

### Responsibilities

-   Provide exceptional customer service to Dutch and English-speaking clients via phone, email, and chat.
-   Assist customers with inquiries regarding digital products and services, troubleshooting issues, and providing solutions.
-   Resolve customer complaints and ensure a high level of customer satisfaction.
-   Stay informed about the company’s digital solutions and updates to provide accurate information to clients.
-   Document all customer interactions and issues in the CRM system for future reference.
-   Collaborate with technical teams to address complex customer issues efficiently.
-   Participate in ongoing training sessions to enhance product knowledge and customer service skills.

## Requirements

-   Fluency in Dutch and English, both written and spoken.
-   Experience in customer service, preferably in the technology or digital sector.
-   Excellent communication and interpersonal skills.
-   Strong problem-solving abilities with a customer-centric approach.
-   Proficient in customer service software and Microsoft Office products.
-   Detail-oriented with strong organizational skills.
-   A genuine interest in technology and a commitment to delivering high-quality service to customers.

## Benefits

-   Comprehensive training fully covered
-   Secure employment along with opportunities for career growth
-   Competitive salary
-   Extra health insurance options
-   Access to over 50 benefits and services tailored to your needs
-   A welcoming international workplace culture
-   Ongoing support and learning opportunities
-   Bonuses for referring new employees
-   **Financial assistance for relocation, including transportation, hotel accommodations, rent, and help in securing a long-term place to live**