# Property Maintenance Coordinator

**Company:** [Pavago](http://jobs.workable.com/companies/oLah2TugS95w5whXCdpTG3.md)
**Location:** Remote
**Workplace:** remote
**Department:** Candidate Sourcing

[Apply for this job](http://jobs.workable.com/view/875875ab-15fe-465f-9939-ac1417ee5d18)

## Description

### **Property Maintenance Coordinator (Yardi / AppFolio / Buildium) – Remote**

**Position Type:** Full-Time, Remote  
**Working Hours:** U.S. Business Hours (with flexibility for urgent issues)

### **About the Role**

We’re hiring a **Property Maintenance Coordinator** to own the **end-to-end maintenance lifecycle** across a portfolio of residential properties.

This role is execution-heavy and requires:

-   Fast response times
-   Strong vendor coordination
-   Tight follow-up
-   High attention to detail

You will be the **central hub between tenants, vendors, and property owners**, ensuring all maintenance requests are handled **quickly, correctly, and completely**.

### **What You’ll Own**

### **Maintenance Request Intake (Daily Operations)**

-   Handle **10–20 daily maintenance requests** via phone, email, and tenant portals
-   Log and track requests in:

-   Yardi
-   AppFolio
-   Buildium

-   Prioritize urgent issues:

-   Plumbing leaks
-   HVAC failures
-   Safety risks

### **Work Order Management (Core Responsibility)**

-   Create, assign, and track work orders from **open → in progress → completed**
-   Ensure all tickets are resolved within SLA timelines
-   Follow up consistently until full resolution
-   Close tickets only after **tenant confirmation**

### **Vendor Coordination & Dispatch**

-   Schedule and dispatch vendors for repairs and inspections
-   Verify vendor:

-   Availability
-   Licensing
-   Insurance compliance

-   Review invoices and ensure alignment with completed work
-   Hold vendors accountable to timelines and quality

### **Preventive Maintenance (Long-Term Efficiency)**

-   Schedule recurring services:

-   HVAC servicing
-   Pest control
-   Safety inspections
-   Landscaping

-   Maintain maintenance calendars and logs
-   Reduce emergency repairs through proactive planning

### **Compliance & Documentation**

-   Maintain audit-ready records for:

-   Work orders
-   Vendor documentation
-   Invoices

-   Ensure compliance with:

-   Occupational Safety and Health Administration (OSHA)
-   Local building codes and safety standards

### **Reporting & Visibility**

-   Prepare weekly reports:

-   Open tickets
-   Resolution timelines
-   Maintenance costs

-   Deliver monthly insights:

-   Spend trends
-   Recurring issues
-   Preventive maintenance completion

### **What Makes You a Strong Fit**

-   You follow up until things are actually done
-   You can manage **multiple moving tickets without dropping details**
-   You stay calm and decisive during urgent situations
-   You balance **tenant experience + vendor accountability**

### **Required Experience & Skills**

-   2+ years in:

-   Property management
-   Maintenance coordination

-   Hands-on experience with:

-   Yardi / AppFolio / Buildium

-   Strong organizational and multitasking ability
-   Experience with:

-   Vendor scheduling
-   Invoice review
-   Maintenance workflows

-   Proficiency in Microsoft Office / Google Workspace

### **Nice to Have (Top Candidates)**

-   Experience managing **100+ unit portfolios**
-   Knowledge of:

-   HVAC systems
-   Plumbing
-   Electrical basics

-   Experience with compliance and safety standards
-   Background in preventive maintenance programs

### **What a Typical Day Looks Like**

-   Review and prioritize incoming maintenance requests
-   Dispatch vendors and track job progress
-   Communicate updates to tenants and confirm satisfaction
-   Update systems with notes, invoices, and completion status
-   Schedule preventive maintenance to avoid future issues
-   Prepare reports for owners and leadership

**In short:**  
You ensure **nothing falls through the cracks** and every issue gets resolved properly.

### **Key Metrics (KPIs)**

-   SLA compliance:

-   Emergencies < 24 hours
-   Standard requests < 72 hours

-   Tenant satisfaction scores
-   Vendor completion rates
-   Invoice accuracy
-   Preventive maintenance completion %
-   Zero compliance or safety issues

### **Why This Role Stands Out**

-   High ownership across operations
-   Direct impact on tenant satisfaction and property performance
-   Exposure to real estate operations at scale
-   Clear path into **Property Operations Manager / Portfolio Manager**

### **Apply Now**

If you:

-   Are detail-obsessed
-   Follow through relentlessly
-   Can manage chaos with structure

This role is a strong fit.