# Duty Manager

**Company:** [Millennium Hotel and Resorts UK](null/companies/igDzYejG2vaikzQjyURJRv.md)
**Location:** London, United Kingdom
**Workplace:** on site
**Employment type:** Full-time
**Department:** The Bailey's Hotel London Kensington

[Apply for this job](null/view/879fce7b-948b-457a-ae27-29b2c7ecb2cb)

## Description

The Baileys Hotel London is looking for a dynamic and energetic Duty Manager, who Responsible for the overall operation of the front office and assuming responsibility for the hotel, with a passion for creating memorable moments, attention to detail, and personalised guest service.

Duty Manager will be responsible for:

-   Oversee front office and duty management operations, ensuring smooth shift handovers and full responsibility for the hotel when on duty
-   Lead, train, coach, and supervise the front office team, ensuring high standards of service and compliance with policies
-   Manage guest experience end‑to‑end, handling enquiries, complaints, VIPs, groups, and special occasions to drive satisfaction and loyalty
-   Ensure operational accuracy across reservations, billing, audits, reports, safety, security, and legal requirements
-   Maximise occupancy, revenue, and profitability through effective communication, up‑selling, promotions, and collaboration with all departments

## Requirements

As Duty Manager, the essential skills required:

-   Ability to multitask
-   Capacity to proactively manage the operation
-   Knowledge of Opera, H&S, large hotel operations
-   Skill in communication, guest service and leadership
-   Leadership qualities
-   Strong communicator
-   Personable
-   Flexible
-   Calm under pressure
-   Approachable
-   Focused

## Benefits

We offer a **benefits package** including:

-   Social Events, Wellbeing and Team Activities
-   Training and development
-   Cash Health Plan cover option available
-   Pension Salary Sacrifice Scheme
-   Career development and salary reviews
-   Interest free Season Ticket Loan Scheme
-   1 Volunteer Days per year (fully paid and in addition to your annual leave)
-   Complimentary meals prepared for you by our chefs
-   Length of Service related holiday scheme
-   My Millennium discount perks
-   Discount on Accommodation worldwide and 50% Food and Beverage Outlets
-   Life Assurance
-   Recommend a Friend Scheme