# Operations Director

**Company:** [Universal Business Team](null/companies/ih5MaFDNwGxPQpt2dJaQLd.md)
**Location:** Lincoln, United Kingdom
**Workplace:** on site
**Employment type:** Full-time
**Department:** KW

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## Description

**Operations Director**

**Lincoln  
£70,000- £80,000 Plus Bonus  
  
**Our client, a reputable SME based in Lincoln, is the home of an industry-leading brand, supplying high-performance products into the construction, automotive and trade sectors.

Their products are trusted by major national retailers, alongside a rapidly growing customer base across the UK.

With ambitious plans to scale to a £50 million business within the next three years, this is a pivotal time to join the company and play a key role in shaping the future of the operation.

Due to continued growth, they are looking for an experienced and hands-on **Operations Director** to take ownership of the day-to-day operational performance of the business while helping build the systems, structure and processes needed for future growth.

This is a high-impact role within a fast-moving SME environment where sales and demand are growing rapidly, and the operational infrastructure now needs strengthening to support the next stage of the company’s journey.

You will lead a team across warehouse, supply chain, operations and customer/client care functions, ensuring the business delivers efficiently, professionally and at scale.

**Key Responsibilities**

-   Oversee the day-to-day operational running of the business
-   Lead and develop a multi-functional team across warehouse, supply chain, operations and customer care
-   Ensure customer orders are fulfilled accurately and on time, including both next-day dispatch products and bespoke assembled orders
-   Improve operational planning, workflow and communication across departments
-   Monitor stock flow, supplier performance and operational bottlenecks
-   Introduce and improve systems, processes and KPIs to support growth and efficiency
-   Work closely with the sales function to ensure operational capability aligns with business demand
-   Manage operational priorities, resource planning and problem-solving in a fast-paced environment
-   Drive continuous improvement across warehousing, logistics, fulfilment and customer service
-   Support the business through a period of significant growth and operational transformation

## Requirements

We are looking for an ambitious and commercially aware operations professional who combines strong leadership skills with a practical, hands-on approach.

-   Previous experience in an Operations Director position or similar leadership role
-   Strong background in warehouse and operational management
-   Experience working within an SME environment
-   Proven track record of supporting or leading business growth and operational scaling
-   Ability to implement structure, process and operational improvements
-   Strong organisational and planning skills
-   Experience managing multiple moving parts within a supply chain or fulfilment operation
-   Confident leadership and people management capability
-   Excellent communication and problem-solving skills
-   Ideally, exposure to both smaller businesses and larger structured organisations
-   Experience within industrial products, distribution, engineering, manufacturing or technical products would be advantageous, but is not essential.

## Benefits

Salary- £70,000- £80,000 basic  
Profit related bonus