# Regional Operations Manager - Join our talent pool now

**Company:** [SwiftX Inc.](http://jobs.workable.com/companies/rZKXnoAtxxjGcmRU4zvsQi.md)
**Location:** Jersey City, United States
**Workplace:** on site
**Department:** Operations

[Apply for this job](http://jobs.workable.com/view/87db6765-e83a-46d2-9ec8-336eb09b9368)

## Description

-   Oversee and manage Delivery Service Providers (DSPs) and sorting center operations to ensure compliance with company standards and performance metrics.
-   Implement and enforce OSHA safety standards, including regular safety drills and compliance audits.
-   Maintain accurate records of warehouse operations and generate periodic reports on operational performance and compliance.
-   Develop, implement, and continuously monitor quality control and quality assurance processes.
-   Analyze operational performance data to drive continuous improvement and optimization across all processes.
-   Coordinate cross-border logistics between China and international markets to ensure timely and efficient delivery.
-   Manage budgets, control costs, and monitor key performance indicators (KPIs) for warehouse and delivery operations.
-   Lead daily operational meetings and conduct team performance evaluations.
-   Recruit, onboard, and manage relationships with DSP partners.
-   Design and implement training programs to enhance service quality and operational efficiency.
-   Oversee regional fleet operations, including task allocation, cost efficiency, and vehicle utilization optimization.
-   Manage both in-house and outsourced fleet resources to maximize capacity and efficiency.
-   Continuously optimize pickup models, logistics processes, and resource planning strategies.
-   Collaborate with internal teams and external partners to ensure smooth and aligned operations.
-   Handle daily operational issues and respond quickly to emergencies or unexpected situations.

## Requirements

-   3+ years of experience in warehouse operations, distribution, or logistics (e.g., parcel, fulfillment, or last-mile delivery), with hands-on team management experience.
-   Strong understanding of warehouse workflows, including sorting, linehaul, and last-mile operations.
-   Experience in cross-border logistics, parcel networks, third-party logistics (3PL), or e-commerce fulfillment is a plus.
-   Comfortable working in a fast-paced, startup environment and willing to be hands-on in operations.
-   Strong analytical mindset with the ability to use data and KPIs to drive decision-making.
-   Highly responsive, with strong communication skills and a continuous improvement mindset.
-   Proficient in English; ability to work in a cross-border (U.S.–China) environment is preferred.
-   Willingness to relocate within the United States as required

## Benefits

-   7 PTO days
-   5 Paid Sick Leave Days
-   6 Paid Holidays
-   401K Matching
-   Medical insurance, Dental and Vision Insurance, STD/LTD
-   Salary: 80k - 100k