# Business Analyst - IT - Goregaon, Mumbai

**Company:** [Rentokil Initial](http://jobs.workable.com/companies/fPa2RXiP9GqzdAcEKZVYa9.md)
**Location:** Goregaon, India
**Workplace:** on site
**Employment type:** Full-time
**Department:** Information Technology (IT)

[Apply for this job](http://jobs.workable.com/view/880e3698-b1c2-48bf-8438-ad01f8d4407c)

## Description

About Rentokil PCI

Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further

For more details: [https://www.rentokil-pestcontrolindia.com](https://www.rentokil-pestcontrolindia.com/)

About the Role:

-   The Business Analyst will be responsible for gathering, analysing, and documenting business requirements to ensure accurate implementation and alignment with project goals.
-   The incumbent will report to the Assistant General Manager. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities: 

-   Collaborate with business stakeholders, project managers, and technical teams to gather business requirements for various projects
-   Conduct interviews, workshops, and surveys to elicit detailed and accurate requirements
-   Analyse collected information to identify gaps, inconsistencies, and potential challenges
-   Create clear and concise requirement documents, including functional/non-functional specifications, use cases, process flows, and user stories
-   Assist in prioritisation and validation of requirements with stakeholders to ensure alignment with business objectives
-   Participate in review sessions with stakeholders and project teams to ensure an accurate understanding of requirements
-   Support the resolution of requirement-related conflicts or issues during the project lifecycle
-   Collaborate with design and development teams to ensure proper implementation of requirements
-   Maintain and update the requirement documentation throughout the project lifecycle
-   Analyze current business processes ("As-Is") and design optimized future-state workflows ("To-Be").
-   Oversee User Acceptance Testing (UAT), ensuring the final product meets the defined business requirements and acceptance criteria.
-   Create high-quality documentation, including User Stories, Process Flow Diagrams, and Functional Specifications.

Key Result Areas:

-   Contribution to the identification and resolution of potential requirement conflicts.
-   Collaboration with cross-functional teams to ensure successful project outcomes.
-   Requirement Gathering & Analysis
-   Documentation & Specification Writing
-   Process Flow Mapping
-   Change & Issue Management

## Requirements

Competencies (Skills essential to the role):

-   Strong analytical and critical thinking
-   Effective verbal and written communication
-   Active listening and empathy
-   Detail orientation and organisational skills
-   Team collaboration and stakeholder management

Educational Qualification / Other Requirement:

-   Graduate degree in the IT domain (Master’s Degree will be preferred)
-   3+ years of relevant experience
-   Basic understanding of software development processes and technologies

## Benefits

What can you expect from RPCI?

-   Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:

-   Service
-   Relationships
-   Teamwork
-   Responsibility